At a Glance
- Tasks: Troubleshoot technical issues and provide top-notch support for our clients.
- Company: Dynamic managed service provider with a focus on growth and teamwork.
- Benefits: Competitive salary, hybrid work model, and opportunities for mentorship.
- Other info: Flexible working hours and a chance to mentor and be mentored.
- Why this job: Join a fast-paced environment and make a real difference in tech support.
- Qualifications: Experience in IT support and excellent communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Hybrid based - Crawley
What’s this role about?
As a 2nd line engineer you will assist in proactively managing and troubleshooting issues for the end customers of our MSP partners. Using your analytical skills to efficiently problem solve within our fast paced environment you will work with your team to provide market leading technical support. Growth is important to us, your role will include mentoring junior peers but also being mentored by seniors to ensure continuous growth and development throughout the team.
What will I get up to day to day?
You will be responsible for delivering 2nd line IT support services to the customer base of our MSP partners. Your everyday focus will include:
- Troubleshooting a range of technical issues experienced by our clients, including the following technologies:
- Windows Server 2008 R2, 2012, 2016, 2019
- Windows 10 & 11
- VMware, Hyper‑V
- Azure
- Microsoft 365
- Network troubleshooting.
- Using our PSA platform to log and respond to support tickets.
- Identifying automation opportunities and proactive tasks resulting in exceptional levels of uptime and reliability of client systems.
What gets me the competitive edge?
Stand out from the pack with these things:
- Experience working for a managed service provider.
- Knowledge of Autotask RMM or PSA.
- Being a people person, delivering support with a friendly and positive manner.
- Great communication skills, both verbally and in writing will be expected.
Working hours (weekly rotating):
- 7:45 am - 4:15 pm
- 8:30 am - 5 pm
- 9 am - 5:30 pm
- 9:30 am - 6 pm
- 11:30 am - 8 pm
You will also be required to work 1 in 4 weekends (days back in lieu).
2Nd Line Support Engineer in Crawley Down employer: Uptime Solutions Ltd
Uptime Solutions Ltd is an exceptional employer located in Crawley, offering a dynamic work environment where innovation and collaboration thrive. With a strong focus on employee development, you will have ample opportunities to enhance your skills while working alongside experienced professionals in the IT support field. The company promotes a culture of mentorship and teamwork, ensuring that every team member contributes to delivering top-notch technical support to our MSP partners and their customers.
