At a Glance
- Tasks: Troubleshoot technical issues and provide top-notch support for our clients.
- Company: Join a dynamic managed service provider with a focus on growth.
- Benefits: Flexible working hours, mentorship opportunities, and a supportive team environment.
- Other info: Enjoy a hybrid work model and opportunities for career advancement.
- Why this job: Make a real difference by solving problems and helping others succeed.
- Qualifications: Experience in IT support and excellent communication skills are a must.
The predicted salary is between 30000 - 40000 £ per year.
As a 2nd line engineer you will assist in proactively managing and troubleshooting issues for the end customers of our MSP partners. Using your analytical skills to efficiently problem solve within our fast paced environment you will work with your team to provide market leading technical support. Growth is important to us, your role will include mentoring junior peers but also being mentored by seniors to ensure continuous growth and development throughout the team.
You will be responsible for delivering 2nd line IT support services to the customer base of our MSP partners. Your everyday focus will include:
- Troubleshooting a range of technical issues experienced by our clients, including the following technologies:
- Windows Server 2008 R2, 2012, 2016, 2019
- Windows 10 & 11
- VMware, Hyper‑V
- Azure
- Microsoft 365
- Network troubleshooting
- Using our PSA platform to log and respond to support tickets
- Identifying automation opportunities and proactive tasks resulting in exceptional levels of uptime and reliability of client systems
Stand out from the pack with these things:
- Experience working for a managed service provider
- Knowledge of Autotask RMM or PSA
- Being a people person, delivering support with a friendly and positive manner
- Great communication skills, both verbally and in writing will be expected.
Working hours (weekly rotating):
- 7:45am - 4:15pm
- 8:30am - 5pm
- 9am - 5:30pm
- 9:30am - 6pm
- 11:30am - 8pm
You will also be required to work 1 in 4 weekends (days back in lieu).
L2 Support Engineer employer: Uptime Global
As a 2nd Line Support Engineer at our Crawley location, you will thrive in a dynamic and supportive work culture that prioritises employee growth and development. With opportunities for mentorship from senior team members and the chance to guide junior peers, you will be part of a collaborative environment that values innovation and technical excellence. Enjoy the benefits of flexible working hours and a commitment to maintaining exceptional service levels for our MSP partners, making this an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land L2 Support Engineer
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend meetups, webinars, or even just chat with folks on LinkedIn. You never know who might have a lead on that perfect L2 Support Engineer role!
✨Tip Number 2
Practice your problem-solving skills! Since you'll be troubleshooting technical issues, brush up on your analytical abilities. Try mock scenarios with friends or use online resources to simulate real-world problems you might face.
✨Tip Number 3
Show off your soft skills! Being a people person is key in this role. During interviews, share examples of how you've delivered support positively and effectively. It’s all about making connections and showing you can communicate well.
✨Tip Number 4
Apply through our website! We love seeing candidates who are genuinely interested in joining us. Tailor your application to highlight your experience with managed service providers and any relevant technologies mentioned in the job description.
We think you need these skills to ace L2 Support Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the L2 Support Engineer role. Highlight your experience with Windows Server, VMware, and any relevant MSP work. We want to see how your skills match what we're looking for!
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled technical issues in the past. We love seeing analytical skills in action, so don’t hold back on those troubleshooting stories!
Keep It Professional Yet Friendly:Your written communication should reflect the friendly and positive manner we value at StudySmarter. Use clear language and a professional tone, but let your personality shine through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Uptime Global
✨Know Your Tech Inside Out
Make sure you brush up on the specific technologies mentioned in the job description, like Windows Server versions and Azure. Being able to discuss your experience with these systems confidently will show that you're ready to hit the ground running.
✨Show Off Your Problem-Solving Skills
Prepare some examples of how you've tackled technical issues in the past. Think about times when you had to troubleshoot under pressure and how you approached those challenges. This will demonstrate your analytical skills and ability to work in a fast-paced environment.
✨Be a People Person
Since this role involves delivering support with a friendly manner, practice how you communicate your ideas clearly and positively. You might even want to role-play common support scenarios with a friend to get comfortable with your responses.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, mentoring opportunities, or how they identify automation tasks. This shows your genuine interest in growth and collaboration within the team.
