At a Glance
- Tasks: Onboard and support French-speaking customers with Uptick software implementation.
- Company: Join a fast-paced, dog-friendly scaleup in the fire protection industry.
- Benefits: Competitive salary, relocation options, and opportunities for career growth.
- Other info: Dynamic role with potential for regional leadership and travel to France.
- Why this job: Be the go-to person for French customers and shape a new market.
- Qualifications: Fluent in French and English, with SaaS implementation experience.
The predicted salary is between 45000 - 55000 £ per year.
Uptick is the premium software built for the fire protection industry.
More than 1,200 companies worldwide run their day on Uptick, using it to inspect, maintain, and protect over 3 million buildings and 40 million pieces of fire & life safety equipment across Australia, the UK and Ireland, and North America.
More than 22,000 people open Uptick first thing in the morning and work in it all day, so we make it fast, intuitive, and reliable, and we back it with a customer team that knows the industry inside out.
You will join a fast-paced, dog-friendly scaleup, working alongside people who care about the work and each other.
The opportunity
We're opening up new European markets, and we're looking for the first Implementation Manager dedicated to France.
You'll onboard and upskill on our product working closely with our UK Implementation team, then quickly become the go-to person for French-speaking customers.
As the region grows, we expect this role to grow into regional leadership.
Several people on our current implementation team have already made that move internally.
This role requires fluent French in addition to English, plus regular travel to France.
You'll be based in London, with relocation offered for the right candidate.
- What you will own
- Data migration. Support customers with the collation, extraction, cleansing, and import of their data into Uptick using Excel and Google Sheets.
- System configuration. Configure customer workspaces to suit their internal workflows and industry requirements.
- Product training. Train the customer's team to use Uptick in their daily roles, driving strong adoption across our core modules in the critical phase after go live.
- Project management. Deliver implementation projects on time, keeping momentum so customers have the best chance of adopting Uptick successfully.
- Data and systems. Keep our internal systems up to date with key project dates, notes, and information for reporting and continuity.
- Relationship management. Build strong relationships with French-speaking customers and lead them through the uncertainty of a new system with confidence.
- What success looks like
- You consistently take new customers live and keep momentum going month after month.
- You bring a steady, growing flow of new ARR into the region.
- You keep onboarding timelines tight and predictable.
- Your live customers reach strong product health scores soon after go live.
- You become the trusted, go-to person for France customers and internal teams alike.
- What you will bring
- Language and travel. Fluent French and English, spoken and written, plus willingness to travel regularly to France.
- Experience in Saa S implementation or onboarding, ideally in a startup or scaleup.
- Strong data skills and confidence in Excel and Google Sheets.
- A solutions consulting mindset, technically precise and technologically adept.
- The ability to prioritise, track, and report on the status of your implementations.
- Curiosity and the drive to become an Uptick product expert, plus agility, resilience, and attention to detail.
Who you are
You are ambitious, positive energy and comfortable with ambiguity, including the ambiguity of building a brand-new region from scratch.
Being organised and able to apply systems thinking to complex problems will help you reach high performance at Uptick.
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Implementation Manager - France employer: Uptick
Uptick is an exceptional employer that prioritises employee growth and development within a dynamic scale-up environment. With a strong focus on collaboration across teams, you will have the opportunity to make a significant impact in the fire protection sector while enjoying a supportive work culture that values innovation and customer success. Located in the United Kingdom, Uptick offers a unique chance to be part of a forward-thinking company dedicated to driving meaningful change for its clients.
StudySmarter Expert Advice🤫
We think this is how you could land Implementation Manager - France
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Uptick or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to Uptick.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like Uptick.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like Uptick that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Implementation Manager - France
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Uptick.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Uptick and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Uptick
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Uptick uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
