At a Glance
- Tasks: Drive customer success by ensuring clients receive maximum value from our service.
- Company: Join a fast-paced scale-up with a passionate team dedicated to customer satisfaction.
- Benefits: Enjoy a competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Be part of a dynamic environment where your contributions truly matter.
- Why this job: Make a real impact by enhancing customer experiences and driving business success.
- Qualifications: Strong project management skills and a customer-focused mindset are essential.
The predicted salary is between 40000 - 50000 £ per year.
Customer Success is vital to our long-term profitability. We will not be successful unless our customers are receiving massive value from our service and continue to purchase on a recurring basis. As such, we need a manager to own driving success for our customers. This role includes responsibilities for Customer Success activities (support, services, adoption, advocacy, retention, on-boarding overflow capacity etc.) and outcomes (e.g. expansion, up-sell, etc.). Thousands of people use Uptick every day - for their entire day - so making our software delightful and intuitive and backing it up with amazing customer support is our top priority.
You’ll be working with an amazing team of people that care about their job and enjoy coming to work in a fast paced scale-up environment.
Requirements
To succeed in this role a candidate must exhibit:
- Project management: making sure that internal and external milestones are tracked and achieved.
- Analytical thinking: curious about data and enjoy making informed decisions based on the available data and analysis.
- Customer-focused: you should have a customer-focused mentality and be able to build strong relationships with clients. You should be able to empathise with customers' needs and concerns.
- Product expert: You should be obsessed with the product, continually improving your product knowledge and making sure customer success is the informed product experts in the team.
- Commercial mindset: You should have a strong understanding of business metrics and how they relate to customer success. They should be able to identify business opportunities, assess risks, and make decisions that drive customer value and growth.
Customer Success Manager employer: Uptick
Uptick is an exceptional employer that prioritises employee growth and development within a dynamic scale-up environment. With a strong focus on collaboration across teams, you will have the opportunity to make a significant impact in the fire protection sector while enjoying a supportive work culture that values innovation and customer success. Located in the United Kingdom, Uptick offers a unique chance to be part of a forward-thinking company dedicated to driving meaningful change for its clients.
