Senior Manager, Data and Analytics - Remote in the Boston Area Desirable or in US (Reproductive[...]

Organizational Summary

Contraceptive care is basic health care. Yet too many patients in the U.S. struggle to access the care they want, when they want it. A national nonprofit founded in 2014, Upstream USA partners with healthcare organizations to provide free training, education, and technical assistance to improve their contraceptive services and meet their patients’ needs – at no cost to them. Over ten years, we’ve supported 200+ healthcare partners (including primary care practices, federally qualified health centers, health systems, and more) with a transformative approach that empowers patients to access the contraceptive care where they already receive most of their healthcare. We’re on a path to partnering with health care organizations that collectively serve 5 million patients by 2030.

We do not accept funding from pharmaceutical companies or the government. Our work is made possible by generous support from venture philanthropy. That privilege comes with high expectations about growth and scale and a focus on measurable outcomes and impact. We’re a 2023 Audacious Project recipient that continues to garner attention from many leading publications, including Harvard Public Health, Bloomberg, MedPage Today, Baltimore Sun, the Fresno Bee, and WBUR.

Position Summary

Upstream’s Data, Analytics and Technology Team works cross-functionally to ensure internal and external tools function optimally while leading improvement projects that shape the business and promote organizational effectiveness, efficiency and data-driven decision making. Reporting to the Director of Data, Analytics, and Technology, the Senior Manager of Data and Analytics is responsible for managing the strategy and implementation of data solutions (architecture, pipelines, models, and governance) to support Upstream’s efforts in using data and analytics to enable data-driven decisions and efficiencies. They will be a hands-on player-coach who implements patterns and best practices for data modeling and operations (data ops) across Upstream’s data platforms, driving projects to success while mentoring others and maintaining high quality standards. The ideal candidate will have an affinity for solving business problems through innovative approaches, and will be able to keep an eye on the bigger picture while creating and managing data solutions.

Essential Duties And Responsibilities

• Manage and implement Upstream’s vision for data management, including development, maintenance, and management of priorities and a roadmap for evolving our data stack, talent, and practices; maintain a balance between accessibility for data developers/consumers, administrative complexity, and costs for a scaling nonprofit organization.
• Assist and provide thought partnership to the Director of Data, Analytics, and Technology in developing, managing and prioritizing Upstream’s overall data, analytics and technology budget, architecture and roadmap including data governance, new data integrations, and software selections, and AI capabilities.
• Manage Upstream’s data architecture, using data integration methods to create a definitive single source of truth for data, feeding reports and other analytics solutions.
• Manage and implement Upstream’s data strategy, governance, policies, and procedures including organization wide data definitions, dimensions, metrics, databases and refresh schedules.
• Ensure quality of master data in key systems, as well as, development and documentation of processes, in collaboration with other functional data owners to support ongoing maintenance and data integrity.
• Optimize end user experience with Upstream’s technology stack by defining user personas and recommending/implementing approaches to serve data and analytics solutions to different personas given their skills, needs, and priorities.
• Scope and project manage key data and technology projects across systems.
• Wrangle data across sources, communicating and justifying logic and assumptions.
• Diagnose and solve data discrepancies in partnership with functional teams.
• Use a distributed, center of excellence model to develop skills and technical knowledge of developers and functional owners around data management, data modeling, data transformations, project management, and communication.
• Develop collaborative, cross functional relationships to facilitate the accomplishment of work goals; support employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; and utilizes differences to drive innovation, engagement and enhance business results.

Required Education, Experience, Knowledge, Skills And Ability

Upstream celebrates and fosters an inclusive work environment and encourages people of all identities, perspectives and backgrounds to apply.

• 6-8 years of experience in data, including:

• Expertise in modeling and processing complex data sets (ELT, data validation techniques) using code-based and low-code tools
• Expertise in database query languages (SQL), ability to manage mid-sized corporate databases
• Experience in cloud data warehouse (Snowflake preferred), data ingestion, and data modeling methods, tools and technologies
• Preferred experience in Python or related programming languages to support advanced data processing and analytics
• Preferred experience in data modeling for Power BI using DAX
• Preferred experience in data visualization and dashboard creation to support downstream business analysis
• Experience implementing Data Ops (CI/CD) structures and practices into regular development
• Expertise in Google Sheets / Excel to perform ad hoc analysis, reporting, and data delivery
• Experience working in an agile environment, using MVP approaches to scope and deliver value from data solutions
• Able to analyze large volumes of complex information/data and present in a clear, concise and intuitive manner
• Able to work in fast-paced environment and adapt to changing business conditions/requirements quickly
• Experience working independently or as part of a team in a distributed, hybrid/virtual environment, initiating and supporting business change
• Excellent interpersonal, as well as written and oral communication skills
• Proficient in both written and verbal communication in English
• Demonstrates the ability to remain focused, adaptable, and solution-oriented in the face of challenges, setbacks, or ambiguity. Approaches obstacles with a growth mindset and maintains a steady commitment to goals, even under pressure or changing circumstances; resilient.

Valued and Non-Essential Education, Experience, Knowledge, Skills and Ability (Not required to apply)

• Experience working within nonprofit, healthcare or reproductive health environments a plus

Travel Requirements

This role will require up to 10% business travel. All Upstreamers can expect a minimum of 8 days of business travel per year to attend 1-2 annual organizational retreats and two annual team/department meetings.

Hiring Range

The hiring range for this role is $108,800 to $150,000.

Pay Transparency

Final offers for this position will be based upon several factors including the scope of the role, market compensation analysis, position requirements, candidate’s experience level and capabilities, fairness in internal pay considerations and will be made within the parameters of Upstream USA's compensation framework and philosophy.

Other Upstream Staff Expectations

All Upstreamers must be able to attend work-related in-person meetings and functions as needed. In our hybrid work environments, there is a basic expectation that our Upstreamers will ensure that their work from home setups will have reliable access to phone and Internet to ensure connectivity to their teams. At Upstream we gather for moments that matter for training, teaming and connection. Our teams come together for occasional in person meetings and organizational retreats. As part of our hybrid work practices, this travel expectation will be applicable for all Upstreamers, even those based remotely. Engage in organization-sponsored learning & development.

Upstream Benefits

Upstream USA offers a comprehensive benefit package including medical, dental, vision, life insurance, long and short term disability, 401K with a match, generous vacation, personal, sick and holiday time off, parental leave, professional development, a fitness and cell phone allowance for all full time employees and part time employees who work a minimum of 24 hours per week. Intern positions and contingent worker roles are not eligible for benefits.

Hiring Process

Candidates who advance in our preliminary review process will have an opportunity to discuss the position, their employment background and lived experience with a member of our talent acquisition team by telephone. Those who advance to subsequent steps in our interview process may participate in up to three rounds of meetings by Zoom or in person and in a thought exercise/case study assignment. Each round could consist of multiple meetings with various Upstreamers. If you need anything in advance of your interviews, please reach out to your recruiter.

Our Culture

We are dedicated to fostering a fair and accessible talent lifecycle, ensuring that every individual has the opportunity to thrive. From recruitment to career development, we strive to create a workplace where talent is recognized, supported, and empowered to contribute meaningfully. Building a strong, representative workforce is essential to our success, and we prioritize collaboration, transparency, and shared leadership to cultivate an environment where all voices are heard and valued.

Our commitment extends beyond hiring—we invest in professional growth, mentorship, and inclusive workplace practices to support long-term success for our employees. You can learn more about our organization on our career site.

Upstream Careers

Our goal is to attract, develop and retain exceptional people, and to create a work environment that is dynamic, rewarding and enables each of us to realize our potential. Upstream is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, genetic information, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know. Upstream USA participates in E-Verify.