At a Glance
- Tasks: Help patients access care by scheduling appointments and coordinating referrals.
- Company: Join Upstream Rehabilitation, the largest provider of outpatient therapy services in the US.
- Benefits: Enjoy competitive pay, health insurance, generous PTO, and a supportive team environment.
- Other info: Remote work opportunity with excellent professional development and leadership support.
- Why this job: Make a real impact on patients' lives while growing your career in a dynamic setting.
- Qualifications: High school diploma, customer service experience, and strong communication skills required.
The predicted salary is between 18 - 18 £ per hour.
Upstream Rehabilitation is looking for a Full Time Patient Intake Specialist to join our team!
Location Type: Remote (Must Reside in the United States)
Build Your Career with Us! Upstream Rehabilitation is the country’s largest dedicated provider of outpatient physical and occupational therapy services. Our mission is to inspire and empower the lives we touch, to serve our communities, and to lead with purpose-driven passion. We are committed to delivering remarkable experiences and fostering an inclusive workplace where differences are valued and celebrated.
The Role: Join the Upstream Rehabilitation team and make a meaningful impact on patients’ lives every day. As a Patient Intake Specialist, you’ll play a key role in helping patients access the care they need; coordinating referrals, gathering important information, and scheduling appointments with the right clinic for therapy or functional testing. You’ll be part of a team that’s dedicated to delivering a seamless, supportive experience for every patient.
What You’ll Do:
- Help patients get the care they need by scheduling evaluations, treatments, and specialized testing (like FCEs) quickly and accurately.
- Review referrals and medical documentation to make sure every appointment is set up for success.
- Match patients to the right clinic or specialist using internal tools, ensuring the best fit for their care needs.
- Serve as a key point of contact for case managers, attorneys, and other partners; keeping communication clear, timely, and tailored to their preferences.
- Keep a pulse on scheduling activity by monitoring reports and identifying trends or issues, then partnering with your team to find solutions.
- Build strong, lasting relationships with clinics and referral partners to support a seamless patient experience.
- Stay organized and proactive, tracking outreach, resolving scheduling challenges, and helping the team meet its goals.
- Other projects and duties as assigned.
Who You Are:
- High school diploma or equivalent
- Experience helping customers or patients in a phone-based or fast-paced environment
- Strong communication and relationship-building skills
- Ability to stay organized, multitask, and problem-solve with a calm, professional approach
- Comfortable using Microsoft Office and learning new systems and tools.
Nice to Haves:
- Familiarity with Upstream’s services.
Why You’ll Love Working Here:
- The chance to directly shape our organization’s growth by hiring the talent that drives our mission.
- Opportunities to stretch your skills—whether you’re building pipelines, designing sourcing strategies, or advising leadership.
- A collaborative team environment where your ideas are valued.
- Competitive compensation, comprehensive benefits, and ongoing professional development.
Benefit Offerings:
- Annual paid Charity Day to give back to a cause meaningful to you
- 100% employer paid medical health insurance premium option available
- Dental and Vision insurance
- 401(k) with company match
- Generous PTO and paid holidays
- Supportive team and leadership invested in your success
A Better Place to Build Your Career: Upstream Rehabilitation offers meaningful opportunities across corporate and non-clinical roles, both remotely and in corporate offices nationwide. We invest in our people through leadership development programs, ongoing education, and professional growth opportunities. Our corporate teams are critical to Upstream’s success—and to the culture that makes this a great place to work. You’ll join a group of talented professionals who collaborate, innovate, and know how to have fun while making a real impact.
Salary Range: $15.00 - $18.00/hour. Estimated pay ranges listed above are based on several factors including but not limited to your pay class, experience, background and geographic location of the clinic. Benefits and eligibility are dependent on employment status and pay class (full-time, part-time, or PRN). Specific details will be provided during the hiring process.
Follow @Lifeatupstream on Instagram, and check out our LinkedIn company page to learn more about what it’s like to be part of the #upstreamfamily.
Patient Intake Specialist-WC Team in Birmingham employer: Upstream Rehabilitation
At BenchMark Physical Therapy, part of the Upstream Rehabilitation network, we pride ourselves on being an exceptional employer for Physical Therapist Assistants. Our supportive work culture fosters collaboration and mentorship, ensuring that you have the tools and opportunities for professional growth in a modern outpatient orthopedic setting. With competitive pay, robust continuing education allowances, and a focus on patient care, you'll find a rewarding career path that aligns with your passion for helping others.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Intake Specialist-WC Team in Birmingham
✨Tap into Local Healthcare Networks
Getting involved with local healthcare communities is a game-changer for nursing roles. Join nursing associations or attend local events and workshops where you can meet fellow professionals and potential employers. It’s all about building those connections – your next full-time gig could be just a chat away!
✨Showcase Your Skills in Real-Life Settings
Consider volunteering at clinics or hospitals if you can squeeze in some time. Not only does this help you gain practical experience, but it also shows your commitment to patient care. Plus, it’s a fantastic way to network and potentially land a full-time role at a facility you enjoy!
✨Use LinkedIn like a Pro
Make your LinkedIn profile pop by highlighting your nursing skills prominently. Share articles, insights, or case studies that demonstrate your knowledge in patient care. Engaging with content in nursing forums can also put you on the radar of recruiters looking for full-time talent like you!
✨Direct Applications are Key!
When you spot a role that excites you, don't hold back – apply directly through our website! Tailor your application to show off how your specific experiences align with the needs at Upstream Rehabilitation for the Patient Intake Specialist-WC Team role. Companies appreciate candidates who take initiative and show genuine interest!
We think you need these skills to ace Patient Intake Specialist-WC Team in Birmingham
Some tips for your application 🫡
Show Off Your Qualifications:When applying for a full-time nursing role with Upstream Rehabilitation, it's crucial to highlight your nursing qualifications. Make sure to include any relevant certifications, such as your NMC registration and any specialisations. List them front and centre on your CV so we can see your expertise at a glance!
Craft a Compassionate Cover Letter:Your cover letter is the perfect place to express your passion for patient care. Talk about your experiences, how you handle challenging situations, and your approach to teamwork. This gives us insight not just into your skills but also into your caring nature, which is essential in nursing.
Emphasise Soft Skills:In nursing, technical skills are important, but we're also keen on soft skills. Make sure to highlight your communication abilities, empathy, and problem-solving skills. These attributes are often just as critical in delivering exceptional patient care and will help differentiate you from other candidates.
Tailor Your Experience to Patient Care:When detailing your experience, be specific about your direct patient care roles. Focus on the impact you’ve made on your patients’ lives—mention specific tasks, challenges you've overcame, or improvements you’ve contributed to. This helps us visualise you in action at Upstream Rehabilitation, and how you can make a difference!
How to prepare for a job interview at Upstream Rehabilitation
✨Brush Up on Clinical Scenarios
In nursing, you might face questions around patient scenarios, so sharpen your clinical judgment skills. Think through common cases—like managing a patient with specific needs or handling emergencies—and be ready to articulate your approach confidently.
✨Showcase Your Soft Skills
Beyond technical skills, nursing is all about communication and empathy. Prepare to share examples from your experiences that highlight your ability to connect with patients and work effectively in a team, as this is crucial for a full-time role at Upstream Rehabilitation.
✨Familiarise Yourself with Healthcare Regulations
Make sure you're up to speed with the latest healthcare regulations and policies relevant to your role. This knowledge not only shows your commitment to patient safety but also signals that you're proactive and engaged—qualities that full-time employers like Upstream Rehabilitation appreciate.
✨Ask AboutCareer Development Opportunities
Since this is a full-time position, show your ambition by asking how Upstream Rehabilitation supports growth and development. Inquire about ongoing training, mentorship programmes, or opportunities to specialise in particular areas, as this illustrates your long-term interest in nursing.
