At a Glance
- Tasks: Lead a remote team to enhance patient access and improve healthcare experiences.
- Company: Join Upstream Rehabilitation, the largest provider of outpatient therapy services in the US.
- Benefits: Enjoy competitive pay, comprehensive health insurance, generous PTO, and a supportive work culture.
- Other info: Remote role with opportunities for professional growth and a collaborative team atmosphere.
- Why this job: Make a real impact in healthcare while developing your leadership skills in a dynamic environment.
- Qualifications: 4+ years in healthcare access and 2+ years in people management required.
The predicted salary is between 45000 - 55000 £ per year.
Upstream Rehabilitation is looking for a Patient Access Manager to join our team! This remote leadership role drives patient access performance across assigned clinics by leading a team of remote Patient Care Coordinators and partnering closely with Operations leadership to monitor access metrics and ensure consistent execution of referral management, scheduling support, insurance verification, and coverage. Your work will directly support Upstream’s mission, vision, and values.
What You’ll Do:
- Lead and develop a territory-aligned team of remote Patient Care Coordinators (PCC-Rs), ensuring strong performance, accountability, and engagement.
- Manage and allocate PCC-R coverage to support clinic volume demands, including PTO, vacancies, growth needs, and high-volume periods.
- Oversee and ensure consistent execution of patient access workflows, including referrals, scheduling, benefits verification, authorizations, and EMR documentation.
- Monitor territory access metrics (e.g., referral aging, scheduling lag, arrival rates), identify performance trends, and implement corrective action plans when standards are not met.
- Partner with Clinic Directors, Vice Presidents of Operations, and Regional VPs to support field PCC performance and improve access outcomes.
- Serve as the territory subject matter expert for patient access operations, providing visibility into performance metrics and ensuring consistent service delivery across clinics.
- Other projects and duties as assigned.
Who You Are:
- High school diploma or equivalent.
- 4+ years of experience in healthcare patient access or front-office operations.
- 2+ years of direct people leadership experience.
- Experience leading and coaching remote teams, with accountability for performance management and corrective action.
- Ability to analyze performance metrics, identify operational issues, and develop actionable improvement plans.
- Strong cross-functional communication skills, partnering effectively with field and operations leaders.
- Proven ability to manage workforce allocation, coverage planning, and workflow compliance.
- Skilled at translating territory-level priorities into clear, structured daily execution for teams.
Nice to Haves:
- 5+ years of experience in a healthcare/medical practice setting.
- Multi-site or territory-level oversight experience.
Why You’ll Love Working Here:
- The chance to directly shape our organization’s growth by hiring the talent that drives our mission.
- Opportunities to stretch your skills—whether you’re building pipelines, designing sourcing strategies, or advising leadership.
- A collaborative team environment where your ideas are valued.
- Competitive compensation, comprehensive benefits, and ongoing professional development.
Benefit Offerings:
- Annual paid Charity Day to give back to a cause meaningful to you.
- 100% employer paid medical health insurance premium option available.
- Dental and Vision insurance.
- 401(k) with company match.
- Generous PTO and paid holidays.
- Supportive team and leadership invested in your success.
Upstream Rehabilitation offers meaningful opportunities across corporate and non-clinical roles, both remotely and in corporate offices nationwide. We invest in our people through leadership development programs, ongoing education, and professional growth opportunities. Our corporate teams are critical to Upstream’s success—and to the culture that makes this a great place to work. You’ll join a group of talented professionals who collaborate, innovate, and know how to have fun while making a real impact. Benefits and eligibility are dependent on employment status and pay class (full-time, part-time, or PRN). Specific details will be provided during the hiring process.
Patient Access Manager in Birmingham employer: Upstream Rehabilitation
At BenchMark Physical Therapy, part of the Upstream Rehabilitation network, we pride ourselves on being an exceptional employer for Physical Therapist Assistants. Our supportive work culture fosters collaboration and mentorship, ensuring that you have the tools and opportunities for professional growth in a modern outpatient orthopedic setting. With competitive pay, robust continuing education allowances, and a focus on patient care, you'll find a rewarding career path that aligns with your passion for helping others.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Access Manager in Birmingham
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Upstream Rehabilitation.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Upstream Rehabilitation.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Upstream Rehabilitation, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Patient Access Manager in Birmingham
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Upstream Rehabilitation.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Upstream Rehabilitation.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Upstream Rehabilitation. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Upstream Rehabilitation. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Upstream Rehabilitation
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Upstream Rehabilitation’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
