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- Tasks: Resolve complex IT issues and maintain critical infrastructure while mentoring junior staff.
- Company: Plexus, a diverse and inclusive tech company committed to innovation.
- Benefits: 33 days annual leave, private medical insurance, and flexible working options.
- Why this job: Join a global team and make a real impact in a collaborative environment.
- Qualifications: 2+ years in IT support with strong skills in Windows Server and networking.
- Other info: Opportunities for career growth and community involvement through outreach activities.
The predicted salary is between 36000 - 60000 £ per year.
About Us
Be You - Our people create our best Plexus. Ingrained in our culture of inclusion is the philosophy that each individual offers diverse perspectives, backgrounds and experiences that create great outcomes when we are united as one. We embrace the differences of all our colleagues, celebrate diversity and welcome applications from underrepresented groups and candidates, regardless of their background. We are proud to be registered as the Disability Confident committed employer, and we recruit purely on the basis of skills and experience.
Role Overview
Plexus is seeking a highly skilled and experienced IT Support Engineer to take ownership of complex technical escalations, maintain critical infrastructure components, and mentor junior staff. If you are proficient across the stack, from end-user support to server maintenance, we invite you to apply! Due to the nature of project work we require candidates to hold U.K. nationality or to either have, or be able to go through, U.K. national security vetting and clearance. This role is an on-site, full-time position.
Responsibilities
- Focus on advanced problem resolution and infrastructure stability.
- Serve as the escalation point for all complex hardware, software, and network incidents, driving issues to complete resolution.
- Manage and maintain core server infrastructure (physical and virtualised environments, e.g., VMware), including patching, monitoring, and troubleshooting performance bottlenecks.
- Oversee and optimise our Active Directory structure, Group Policy Objects (GPOs), DNS, and DHCP services.
- Develop, implement, and maintain IT operational documentation and disaster recovery procedures for critical systems.
- Lead small to medium-scale IT projects, such as system upgrades, migrations, or the rollout of new infrastructure technologies.
- Support global projects to ensure smooth transitions.
- Provide advanced troubleshooting and support for sophisticated network components (e.g., firewalls, managed switches, Wi-Fi configurations).
Requirements
- Experience: 2+ years in an advanced IT support, Systems Administration, or Infrastructure Engineering role.
- Deep proficiency with Windows Server operating systems (2016/2019/2022) and virtualization technologies.
- Scripting proficiency using PowerShell for routine administrative tasks and automation is highly desirable.
- Solid understanding of Layer 2/Layer 3 networking, VLAN configuration, and VPN technologies.
- Exceptional diagnostic, analytical, and mentoring abilities to guide colleagues and interact confidently with senior management.
- UK security clearance will be required for this role.
Why You Will Love It
At Plexus, we are at our best when opportunities are met with passion, open communication, and teamwork. Our employees work alongside a global team of experts who engage in projects that span a variety of industries helping our customers create the products that build a better world.
What You Will Find
- A workplace centered on collaboration and integrity.
- Supportive leadership teams that value work-life balance through a flexible work environment.
- An inclusive environment that values diverse backgrounds, experiences, and expertise.
- Flexible career paths across a variety of disciplines.
- Innovative design solutions and state-of-the-art technology that improves lives.
- Commitment to local community involvement encouraging employees to participate in outreach activities with charities, local schools, universities and colleges and promote STEM careers.
Benefits
- Bespoke development plan.
- Online learning and formal development programs.
- Full-time, permanent employment contract.
- Enhanced pension contributions.
- 33 days of annual leave (inclusive of public holidays).
- Paid family leave.
- Private medical insurance.
- Group income protection insurance.
- Employee Assistance Program (EAP).
- Electric Vehicle salary sacrifice scheme.
- Cycle to work scheme.
- Volunteer time off.
- Hybrid working option (role dependent).
- Life assurance.
- Occupational health.
- Vision care discounts.
- Discount schemes.
- Company sick pay scheme.
- Onsite gym discount.
Application Process
We don’t look for culture fit but culture add. We value all the perspectives our team brings to the table, and we want to hear from you. We encourage people from all backgrounds to apply and will look at candidates holistically, balancing work, education and additional experiences.
IT Support Engineer in Kelso employer: UPSTAGING YOUR HOMES
Contact Detail:
UPSTAGING YOUR HOMES Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer in Kelso
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend meetups, and join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects, troubleshooting successes, and any cool tech you've worked with. This gives potential employers a taste of what you can do beyond your CV.
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios. Use mock interviews with friends or mentors to build confidence and get feedback on your responses.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love hearing from diverse candidates who bring unique perspectives to our team.
We think you need these skills to ace IT Support Engineer in Kelso
Some tips for your application 🫡
Show Your Skills: Make sure to highlight your technical skills and experience in your application. We want to see how you can tackle complex IT issues and support our team effectively.
Tailor Your Application: Don’t just send a generic CV! Tailor your application to reflect the specific requirements of the IT Support Engineer role. Mention your experience with Windows Server, virtualization, and any relevant projects you've led.
Be Yourself: We value diversity and unique perspectives, so don’t hesitate to let your personality shine through in your application. Share your journey and what makes you a great fit for our team!
Apply Through Our Website: For the best chance of success, apply directly through our website. It’s the easiest way for us to review your application and get you on board with Plexus!
How to prepare for a job interview at UPSTAGING YOUR HOMES
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Windows Server and virtualisation technologies. Be ready to discuss specific scenarios where you've resolved complex issues or optimised server performance.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of how you've tackled advanced problems in IT support. Think about times when you had to troubleshoot hardware or network incidents and be ready to explain your thought process.
✨Demonstrate Your Mentoring Ability
Since the role involves mentoring junior staff, think of instances where you've guided others. Highlight your communication style and how you foster a collaborative environment, as this aligns with their culture of inclusion.
✨Understand Their Values
Familiarise yourself with Plexus's commitment to diversity and community involvement. Be prepared to discuss how your own values align with theirs and how you can contribute to their inclusive workplace.
