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For Companies At a Glance
- Tasks: Manage client accounts, provide support, and deliver training for the Upshot system.
- Company: Upshot is a social enterprise focused on helping charities measure their community impact.
- Benefits: Enjoy remote work flexibility, corporate perks, and opportunities for professional growth.
- Why this job: Join a dynamic team, learn diverse skills, and make a real difference in communities.
- Qualifications: Experience in customer service, account management, and a passion for data-driven solutions.
- Other info: Opportunity for travel and collaboration with various stakeholders in the charity sector.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
The Account and Support Manager will be responsible for working with the Upshot team to deliver high quality customer service to all clients. They will manage the implementation of the Upshot system for new clients, deal with customer support queries and manage contract renewals for existing clients. The role enables the candidate to work closely with a range of audiences, stakeholders and different charities, sport and non-sport, to help and support them to collect good data and better measure the impact of their community work.
Remote working from home; The expectation would be that the successful candidate would spend 2 days per week at the House of Sport with Upshot and the remainder working remotely. At times depending on business needs there may be a requirement for more days to be worked in the office. This role also includes periodic travel to client locations to build relationships and deliver training.
The successful candidate will be managing high-level and detailed relationships with clients and this role will see the successful candidate as a primary point of contact for both new and existing clients of which they are responsible for.
Beyond their core responsibilities, the Account and Support Manager will also have the opportunity to develop the business more broadly, through identifying potential business development opportunities, partaking in ongoing marketing exercises, discussions around the development of the system and engaging with our wider Monitoring, Evaluation and Learning Services.
The role is varied, providing the unique opportunity to learn the many different skills needed to run a tech start up, under the umbrella of a social enterprise. They will help develop Upshot’s online help guides/resources, deliver online and face to-face training, host workshops and assist with improving efficiency within the team.
Find out more via the attached job description and Upshot brochure.
Upshot Account and Support Manager employer: Upshot Systems CIC
Contact Detail:
Upshot Systems CIC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Upshot Account and Support Manager
✨Tip Number 1
Familiarise yourself with the Upshot system and its features. Understanding how it works will not only help you during the interview but also demonstrate your genuine interest in the role and the company.
✨Tip Number 2
Network with current or former employees of Upshot on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 3
Prepare to discuss your experience in account management and customer service, particularly in tech or charity environments. Be ready to share specific examples of how you've successfully managed client relationships and resolved issues.
✨Tip Number 4
Showcase your ability to deliver training and support by preparing a brief outline of a training session you could conduct for new users of the Upshot system. This will highlight your skills and readiness for the role.
We think you need these skills to ace Upshot Account and Support Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management, customer service, and any specific skills related to web-based software applications. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that align with the responsibilities of managing client relationships and delivering training, showcasing how you can add value to the Upshot team.
Showcase Your Communication Skills: Since the role involves working with various stakeholders, emphasise your ability to communicate clearly and effectively. Provide examples of how you've successfully managed client interactions or delivered training sessions in the past.
Highlight Problem-Solving Abilities: The position requires troubleshooting and offering tailored solutions. Include examples in your application that demonstrate your problem-solving skills, particularly in a tech or customer service context, to show you can handle complex queries.
How to prepare for a job interview at Upshot Systems CIC
✨Showcase Your Customer Service Skills
As an Account and Support Manager, you'll be the face of the company for clients. Be prepared to share specific examples of how you've provided excellent customer service in the past, especially in tech or charity environments.
✨Demonstrate Your Training Experience
Since delivering training is a key part of this role, highlight your experience in training diverse groups. Discuss any methods you’ve used to engage participants and ensure they understand complex information.
✨Familiarise Yourself with Upshot's System
Before the interview, take some time to explore Upshot’s system if possible. Understanding its features and functionalities will allow you to discuss how you can help clients implement and utilise it effectively.
✨Prepare for Relationship Management Questions
Expect questions about how you build and maintain relationships with clients. Think of examples where you've successfully managed client accounts, resolved issues, and ensured client satisfaction.
