At a Glance
- Tasks: Guide customers from demo to long-term satisfaction while managing their accounts.
- Company: Join Upscope, a leader in cobrowsing software with a vibrant team culture.
- Benefits: Enjoy 25 days holiday, gym membership, and a MacBook for your work.
- Other info: Flexible scheduling for evening calls and great opportunities for personal growth.
- Why this job: Be part of a dynamic role that blends sales and customer success.
- Qualifications: 1-2 years in B2B SaaS sales or account management; strong communication skills required.
The predicted salary is between 29000 - 34000 £ per year.
Join Upscope as our newest Account Executive and own the full customer journey - from first demo to happy, long‑term customer. This isn't a pure sales role; it's a hybrid that blends pipeline ownership with ongoing account management. You'll guide prospects from their initial interest through onboarding and beyond, ensuring continued value and satisfaction.
What We Do
Upscope develops cobrowsing software that lets support and sales teams view and guide customers through their screen in real time without downloads. This role focuses on UserView, our product for support and onboarding.
Role Overview
The account executive handles inbound leads end‑to‑end: qualifying, running demos, closing, onboarding new customers, and maintaining close contact after the deal. This includes renewals, spotting opportunities for expansion, answering queries, and flagging concerns. Because many customers are in the U.S., evening calls may be required; we offer flexible scheduling to balance time zones.
Compensation & Location
£29,000 – £34,000 base + uncapped commission (OTE £40,000 – £45,000). Office‑based in Soho, London.
Responsibilities
- Run discovery calls and tailored demos that address the customer’s specific problems.
- Move inbound leads through to close; no cold outreach needed.
- Onboard new customers and ensure a smooth start.
- Monitor account health and intervene when issues arise.
- Handle support queries via Intercom and serve as a reliable point of contact.
- Share customer feedback with the product and marketing teams.
Qualifications
- 1–2 years in B2B SaaS sales, account management, or a hybrid role.
- Excellent written and verbal communication skills.
- Curiosity about what customers are trying to accomplish.
- Ability to explain technical products in plain language.
- Organized and able to manage multiple accounts simultaneously.
- Comfortable working in a small team and adapting quickly.
- Intercom experience is a bonus.
Benefits
- 25 days holiday, increasing yearly.
- MacBook and external monitor.
- Gym membership.
- Mindfulness allowance.
- Educational allowance.
- Paid lunches at the office.
- Paid travel to the office.
- Regular team drinks and events.
We’d love to hear from you! Tell us a bit about yourself and why this feels like the right move.
Account Executive (Sales + Onboarding + Account Management) in London employer: Upscope
At Upscope, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of Soho, London. Our commitment to employee growth is evident through our generous benefits package, including 25 days of holiday, educational allowances, and regular team events, ensuring that our Account Executives not only thrive in their roles but also enjoy a fulfilling work-life balance. Join us to be part of a supportive team where your contributions directly impact customer satisfaction and business success.
StudySmarter Expert Advice🤫
We think this is how you could land Account Executive (Sales + Onboarding + Account Management) in London
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Account Executive (Sales + Onboarding + Account Management) at Upscope, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Upscope. Tailor your message to explain why you’re drawn to them and how you can contribute as a Account Executive (Sales + Onboarding + Account Management). Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Account Executive (Sales + Onboarding + Account Management) in London
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Upscope:When writing your cover letter, make sure to tailor your message specifically for Upscope. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Upscope
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Upscope that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Upscope that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Upscope’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
