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- Tasks: Own inbound deals, build customer relationships, and ensure successful onboarding.
- Company: Join Upscope, a dynamic SaaS company revolutionising customer support with cobrowsing software.
- Benefits: Enjoy 25 days holiday, gym membership, educational allowance, and regular team events.
- Other info: Flexible working hours to accommodate US clients and a supportive team environment.
- Why this job: Make a real impact in a growing team while developing your sales skills.
- Qualifications: 1-2 years in B2B SaaS sales, strong communication, and negotiation skills required.
The predicted salary is between 29000 - 34000 £ per year.
Join Upscope as our newest Account Executive, and take full ownership of inbound deals, customer relationships, and renewals in a growing SaaS team. Upscope makes cobrowsing software that helps support and sales teams see and guide customers through their screen in real time – no downloads required. This role focuses on UserView, our product for support and onboarding teams.
Location: Soho, London (office based)
Compensation: £29,000 – £34,000 base + commission + benefits
Key Responsibilities:
- Own lead generation and qualification: spot the right people, start conversations, and move them through to booked demos.
- Run discovery calls and product demos: lead engaging, tailored demos that focus on real customer problems.
- Negotiate and close deals: own the sales conversation end‑to‑end, handle objections, navigate pricing discussions, and close deals that make sense for both the customer and Upscope.
- Build and grow client relationships: stay close to accounts, build strong relationships, and ensure they’re happy and supported.
- Own onboarding experience: ensure new customers are successfully set up and start with confidence.
- Monitor customer health and engagement: track usage, spot risks, and ensure customers receive real value.
- Serve as main point of contact: handle questions, share updates, and prevent anything from slipping through the cracks.
- Provide customer support: respond to inbound queries, troubleshoot issues, and deliver clear, timely support via Intercom.
- Gather and share customer feedback: ask relevant questions and feed insights back to the team to shape product improvements.
Work Hours: Because a significant part of our customer base is in the US, you’ll need flexibility on working hours – expect a few calls or demos in the evening each week. We work around this as a team and you’ll have flexibility during the day to balance it out.
Qualifications:
- 1–2 years’ experience in B2B SaaS sales, account management, or a hybrid role.
- Comfortable owning customer relationships from start to finish.
- Strong communication and negotiation skills.
- Commercially minded, focused on long‑term customer value.
- Organised, proactive, and able to juggle multiple tasks.
- Willingness to accommodate occasional evening calls for US customers.
- Comfortable working in a small, dynamic team and figuring things out on the fly.
- Ability to grasp a technical SaaS product and explain it clearly to non‑technical audiences.
- Experience with CRM or support tools (experience with Intercom is a bonus).
Benefits:
- 25 days holiday, increasing yearly.
- A MacBook and external monitor.
- Gym membership.
- Mindfulness allowance.
- Educational allowance.
- Paid lunches at the office.
- Paid travel into the office.
- Regular team drinks and events.
Account Executive in City of Westminster employer: Upscope
Contact Detail:
Upscope Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Executive in City of Westminster
✨Tip Number 1
Get to know the company inside out! Research Upscope's products, especially UserView, and understand how they solve customer problems. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your pitch! Since you'll be running demos and discovery calls, rehearse how you'd present the product. Make it engaging and relatable, focusing on real customer scenarios to showcase your understanding of their needs.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to referrals, which can boost your chances of landing that role.
✨Tip Number 4
Don’t forget to follow up! After interviews or networking chats, send a quick thank-you note. It shows appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Account Executive in City of Westminster
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Account Executive. Highlight your experience in B2B SaaS sales and any relevant achievements that show you can own customer relationships from start to finish.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for Upscope. Share specific examples of how you've successfully managed accounts or closed deals, and don’t forget to mention your passion for helping customers!
Show Off Your Communication Skills: Since strong communication is key for this role, make sure your application is clear and engaging. Use a friendly tone and keep it professional – we want to see your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Upscope
✨Know Your Product Inside Out
Before the interview, make sure you understand Upscope's cobrowsing software and how it benefits support and sales teams. Familiarise yourself with UserView and think about how you would explain its features to a non-technical audience.
✨Prepare for Discovery Calls
Practice leading engaging discovery calls and product demos. Think of common customer problems and how your solution addresses them. Be ready to showcase your ability to tailor conversations based on the customer's needs.
✨Showcase Your Relationship-Building Skills
Be prepared to discuss how you've successfully built and maintained client relationships in the past. Share specific examples of how you've ensured customer satisfaction and handled any challenges that arose.
✨Demonstrate Flexibility and Team Spirit
Since the role requires occasional evening calls for US customers, highlight your willingness to adapt your schedule. Emphasise your experience working in dynamic teams and your proactive approach to problem-solving.