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For Companies At a Glance
- Tasks: Own inbound deals, build client relationships, and lead engaging product demos.
- Company: Join Upscope, a dynamic SaaS company revolutionising customer support with cobrowsing software.
- Benefits: Enjoy 25 days holiday, gym membership, educational allowance, and paid lunches.
- Other info: Flexible working hours to accommodate US clients and a vibrant team culture.
- Why this job: Make a real impact in a growing team while developing your sales skills.
- Qualifications: 1-2 years in B2B SaaS sales, strong communication, and negotiation skills required.
The predicted salary is between 29000 - 34000 £ per year.
Join Upscope as our newest Account Executive, and take full ownership of inbound deals, customer relationships, and renewals in a growing SaaS team. Upscope makes cobrowsing software that helps support and sales teams see and guide customers through their screen in real time – no downloads required. This role focuses on UserView, our product for support and onboarding teams.
Location: Soho, London (office based)
Compensation: £29,000 – £34,000 base + commission + benefits
Key Responsibilities:
- Own lead generation and qualification: spot the right people, start conversations, and move them through to booked demos.
- Run discovery calls and product demos: lead engaging, tailored demos that focus on real customer problems.
- Negotiate and close deals: own the sales conversation end‐to‐end, handle objections, navigate pricing discussions, and close deals that make sense for both the customer and Upscope.
- Build and grow client relationships: stay close to accounts, build strong relationships, and ensure they're happy and supported.
- Own onboarding experience: ensure new customers are successfully set up and start with confidence.
- Monitor customer health and engagement: track usage, spot risks, and ensure customers receive real value.
- Serve as main point of contact: handle questions, share updates, and prevent anything from slipping through the cracks.
- Provide customer support: respond to inbound queries, troubleshoot issues, and deliver clear, timely support via Intercom.
- Gather and share customer feedback: ask relevant questions and feed insights back to the team to shape product improvements.
Work Hours: Because a significant part of our customer base is in the US, you'll need flexibility on working hours – expect a few calls or demos in the evening each week. We work around this as a team and you'll have flexibility during the day to balance it out.
Qualifications:
- 1–2 years' experience in B2B SaaS sales, account management, or a hybrid role.
- Comfortable owning customer relationships from start to finish.
- Strong communication and negotiation skills.
- Commercially minded, focused on long‐term customer value.
- Organised, proactive, and able to juggle multiple tasks.
- Willingness to accommodate occasional evening calls for US customers.
- Comfortable working in a small, dynamic team and figuring things out on the fly.
- Ability to grasp a technical SaaS product and explain it clearly to non‐technical audiences.
- Experience with CRM or support tools (experience with Intercom is a bonus).
Benefits:
- 25 days holiday, increasing yearly.
- A MacBook and external monitor.
- Gym membership.
- Mindfulness allowance.
- Educational allowance.
- Paid lunches at the office.
- Paid travel into the office.
- Regular team drinks and events.
Account Executive employer: Upscope
Contact Detail:
Upscope Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Executive
✨Tip Number 1
Get to know the company inside out! Research Upscope, understand our cobrowsing software, and be ready to discuss how you can contribute to our mission. This will show your genuine interest and help you stand out during interviews.
✨Tip Number 2
Practice your pitch! As an Account Executive, you'll need to run engaging demos and discovery calls. Rehearse your presentation skills with friends or in front of a mirror to ensure you're confident and clear when it counts.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn, attend industry events, or join relevant online communities. Building relationships can give you insider info and potentially lead to referrals – which is always a bonus!
✨Tip Number 4
Don’t forget to follow up! After interviews or networking chats, send a quick thank-you email. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Account Executive
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Account Executive role. Highlight your experience in B2B SaaS sales and how it aligns with what we do at Upscope. Show us why you're the perfect fit!
Showcase Your Communication Skills: Since this role involves a lot of customer interaction, let your communication skills shine through in your application. Use clear, concise language and make sure to convey your enthusiasm for helping customers.
Demonstrate Your Problem-Solving Ability: We love candidates who can think on their feet! Share examples of how you've tackled challenges in previous roles, especially when it comes to customer relationships or closing deals.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Upscope
✨Know Your Product Inside Out
Before the interview, make sure you understand Upscope's cobrowsing software and how it benefits support and sales teams. Familiarise yourself with UserView and be ready to discuss how it solves real customer problems during your demo.
✨Showcase Your Sales Skills
Prepare to demonstrate your ability to run engaging discovery calls and product demos. Think of examples from your past experience where you successfully navigated objections and closed deals, as this will highlight your negotiation skills.
✨Build Rapport with the Interviewer
Since this role is all about building relationships, practice establishing a connection with your interviewer. Be personable, ask questions, and show genuine interest in their experiences at Upscope to create a positive impression.
✨Be Ready for Flexibility
Given the need for occasional evening calls, be prepared to discuss your availability and how you manage work-life balance. Highlight your organisational skills and willingness to adapt, which are crucial for success in a dynamic team environment.