At a Glance
- Tasks: Lead daily operations, support staff, and ensure customer satisfaction.
- Company: Join a Fortune Global 500 company with a rewarding culture.
- Benefits: Competitive pay, pension scheme, and discounts at major retailers.
- Other info: Flexible hours with opportunities for career progression.
- Why this job: Develop your leadership skills while making a real impact in logistics.
- Qualifications: Strong interpersonal skills and a passion for teamwork.
The predicted salary is between 30000 - 40000 £ per year.
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
This position handles day-to-day service issues within an operation. You will work with hourly and management staff to address process, safety, staffing, and training. This position coordinates the needs and efforts of the operation to ensure customer satisfaction is met. You will facilitate the smooth execution of procedures and management of systems. The shift hours are from 2pm to 10pm, Monday to Friday. Flexibility will be required on an ad-hoc basis. Total working hours are 37.5 hours per week.
Location: Telford
Key Responsibilities:
- Co-ordinating daily center activities and day-to-day service issues.
- Providing support to the administrative team.
- Training and development of employees, including follow-up to ensure compliance and accuracy and managing a team to achieve results.
- Customer Service: resolving customer concerns to include escalation calls and service requests.
- Maintaining Data Systems for Package Operations, including the auditing and analysis of package operations information.
- Overseeing the center's systems, databases, and office administration.
- Driving results for the Centre across all work groups.
Your Skills:
- Customer Focus, Integrity, Initiative.
- Interpersonal skills, including teamwork, co-operation, ability to manage conflict, motivate and develop others, and provide constructive performance feedback.
- Knowledge of the UPS operation and UPS in-house systems would be an advantage.
- Excellent computer literacy skills, proficient in Microsoft Office.
Your Benefits:
- Competitive pay.
- Company pension scheme, discounts at major retailers (like Apple), cinemas and attractions (such as Alton Towers and The London Eye).
- Opportunities to progress – thanks to our ‘promotion from within policy’.
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Team Leader Local Sort. Telford employer: UPS
UPS is an exceptional employer that fosters a rewarding culture where innovation and teamwork thrive. Located in Telford, this role offers competitive pay, a comprehensive pension scheme, and unique discounts at major retailers, ensuring employees feel valued and supported. With a strong commitment to employee growth through a 'promotion from within' policy, UPS provides a dynamic environment for those looking to advance their careers while making a meaningful impact in logistics.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader Local Sort. Telford
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. This can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Be ready to share how your skills and passion align with what they’re looking for in a Team Leader.
✨Tip Number 3
Practice common interview questions, but also be prepared for situational ones. Think of examples from your past that showcase your leadership and problem-solving skills.
✨Tip Number 4
After the interview, don’t forget to send a thank-you email! It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role.
We think you need these skills to ace Team Leader Local Sort. Telford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Team Leader Local Sort role. Highlight your leadership abilities, customer service experience, and any relevant training or development roles you've had.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this position and how your unique skills can contribute to our team. Keep it concise but impactful!
Showcase Your Interpersonal Skills:Since this role involves managing teams and resolving customer concerns, be sure to mention any experiences where you've successfully worked with others or handled conflicts. We love seeing teamwork in action!
Apply Through Our Website:For the best chance of success, make sure you apply through our official website. It’s straightforward and ensures your application gets to the right people. Plus, we can't wait to see what you bring to the table!
How to prepare for a job interview at UPS
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Team Leader Local Sort position. Familiarise yourself with the key responsibilities like coordinating daily activities and managing service issues. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
Since this role involves training and developing employees, be ready to share specific examples of how you've successfully led a team in the past. Highlight your interpersonal skills and how you've motivated others to achieve results, as this will resonate well with the interviewers.
✨Prepare for Customer Service Scenarios
Given the focus on customer satisfaction, think about potential customer service challenges you might face in this role. Prepare to discuss how you would handle escalated calls or service requests, showcasing your problem-solving skills and customer-centric approach.
✨Familiarise Yourself with UPS Systems
If you have any prior knowledge of UPS operations or their in-house systems, make sure to mention it during the interview. If not, do a bit of research to understand their processes. This shows initiative and a willingness to learn, which is crucial for the role.
