Preferred Customer Associate in Tamworth

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Job Description:

POLAR SPEED DISTRIBUTION LIMITED

Polar Speed, a UPS company, is a logistics company and innovative provider of temperature sensitive transportation and pharmaceutical supply chain solutions in the UK.

PREFERRED CUSTOMER ASSOCIATE

BASEd: Tamworth UPS Building, UPS SCS Tamworth – Danny Morson Way, Dordon, Tamworth, B78 1SE.

HOURS: 37.5 HOURS – MONDAY – FRIDAY – 9am-5pm – start/finish times may vary.

JOB ROLE

Polar Speed has a reputation for quality, compliance, operational and customer facing technology and monitoring solutions in the growing temperature-sensitive pharmaceutical logistics market in the UK. The company specialises in active temperature-controlled deliveries to hospitals, pharmacies, wholesalers and medical care surgeries as well as to end patients which it serves through its homecare business. Its customers include some of the best known pharmaceutical brands in the world.

We offer a wide range of benefits including 28 days’ holiday (including bank holidays) building to 33 days (including bank holidays) in the sixth full holiday year and a company pension scheme with 4.5% company contribution, Employee Assist Programme, plus a UPS Perks at Work scheme.

For successful applicants, Polar Speed will process basic disclosure criminal record checks.

Key responsibilities:

• Update and maintain accurate patient records on the patent data base.
• Coordinate the receipt of prescriptions from prescriber with the delivery of the dispensed prescription to the patient.
• Provide an initial response to all patent or Trust enquiries about our homecare service.
• Ensure all deliveries are scheduled to ensure the patient never runs out of medication or ends up with excess.
• Rotate within the Pharmacy Care Administration department to ensure a knowledge base of all therapies.
• Comply with all data privacy requirements to protect patient confidentiality.
• Maintain and update knowledge of regulatory requirements using departmental notifications.
• Assist with the achievement of KPIs both internally and externally.

Skills:

• Excellent telephone manner and people skills.
• Excellent organisational skills, showing initiative and being proactive.
• Must be able to build effective working relationships with senior managers, other departments and external contacts.
• Keen eye for detail, and be able to work well under pressure as well as a quick learner.
• Must appreciate the need for retaining confidentiality.
• Team player mentality with ability to work on own initiative.

Specialised Knowledge

• Secretarial and administrative experience.
• Excellent working knowledge of IT packages, Word, Excel, PowerPoint, Outlook
• Relevant experience in a diverse operational role, with good knowledge of the organisation and business areas.
• Working knowledge of pharmacy regulations.
• Health and Safety.
• Working knowledge of NHS policies and procedures.

This position provides a one-to-one customer service experience for UPS Preferred accounts. He/She analyzes and resolves problems, solves tracing and claim inquiries, and maintains ownership of customer situations through resolution which may include follow-ups and making outbound calls. He/She performs work with minimal supervision, analyzes and solves problems and uses excellent communication skills.

Employee Type: Permanent

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