Job Summary
This position performs testing, analysis, and operational maintenance to protect and support UPS's Information Services Management's (ISM) fixed and mobile assets. He/She supports systems engineering staff in sustaining key enterprise devices (e.g., DWS, Thermal Printing, Scanning Hardware, Scales, and Data Terminals) and related peripheral hardware and system software. This position assists with testing, installation, and configuration of vendor and UPS developed solutions. He/She performs tasks (e.g., monitoring, back‑up, recovery operations, etc.) to ensure availability and assists with executing business continuity plans and testing.
Responsibilities
- Monitors and reports infrastructure systems and component malfunctions to elevate and resolve problems.
- Monitors routine operations (e.g., back‑ups, log rotations, etc.) utilizing pre‑defined procedures and tools to ensure compliance and quality.
- Executes documented steps to build and verify the system performs as expected.
- Performs and validates basic installations and component replacements to address application and user service requirements.
- Documents and reports completed work to provide status and system updates.
- Performs basic troubleshooting to resolve installation problems.
- Performs service operation assignments to meet business and user needs.
- Supports maintenance, installation, and problem resolutions to meet system and operational guidelines.
Qualifications
- Bachelor's Degree or International equivalent - Preferred
- Able to travel occasionally
- Able to provide on‑call support including nights and on weekends
- Able to work a flexible schedule
社員タイプ
常勤
UPSは、差別、ハラスメント、報復のない職場を提供することにコミットしています。
