Preferred customer associate

Join to apply for the Preferred customer associate role at UPS

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Summary

This position provides a one-to-one customer service experience for UPS Preferred accounts. He/She analyzes and resolves problems, solves tracing and claim inquiries, and maintains ownership of customer situations through resolution which may include follow-ups and making outbound calls.

Working Hours: the earliest shift is from 8:00 AM to 4:30 PM, and the latest shift is from 9:30 AM to 6:00 PM

Salary: £ 23,820

Location: Nottingham City Centre

Responsibilities

• Answer inbound calls/emails from customers regarding, but not limited to, tracking enquiries, tracing, billing, brokerage issues, claims, UPS products and services
• Resolve customer queries and making outbound calls/emails to ensure resolution.
• Maintain ownership of queries through to resolution ensuring the customer receives regular updates at appropriate intervals.
• Update and utilize in house systems to record customer activity.
• Provide customers with updates when service issues occur that may impact delivery or collection of their shipments
• Assisting customers with the correct UPS solution for business issues associated with, but not limited to, UPS products and services, UPS business technologies, tracking, billing and claims.
• Dealing with multiple, complex customer issues.

Qualifications

• Excellent verbal and written communication skills
• Ability to communicate effectively at all levels within the customers organisation and internally
• Interpersonal Skills
• Professional, sincere and proactive interpersonal skills
• The ability to present a positive image of UPS, convey an eagerness, willingness and desire to assist customers on all inquiries.
• Problem solving skills
• Ability to identify customers’ needs and resolving issues to customer’s satisfaction in a timely manner.
• Time Management Skills
• Resolving customer issues and following up with customers in a timely manner
• High school diploma, GED, or international equivalent
• Strong oral and written communication skills
• Strong problem-solving skills
• Previous customer service experience – Preferred

Employee Type

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.