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- Tasks: Provide top-notch customer service for UPS Preferred accounts and resolve inquiries.
- Company: Join a Fortune Global 500 company known for innovation and a rewarding culture.
- Benefits: Enjoy a permanent position with opportunities for growth and development.
- Why this job: Be part of a talented team that values your skills and passion for customer service.
- Qualifications: Strong communication skills and problem-solving abilities are essential.
- Other info: Work independently while making a real impact on customer satisfaction.
The predicted salary is between 28800 - 43200 £ per year.
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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
Job Description
This position provides a one-to-one customer service experience for UPS Preferred accounts. He/She analyzes and resolves problems, solves tracing and claim inquiries, and maintains ownership of customer situations through resolution which may include follow-ups and making outbound calls. He/She performs work with minimal supervision, analyzes and solves problems and uses excellent communication skills.
Employee Type
Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. #J-18808-Ljbffr
Preferred Customer Associate employer: UPS
Contact Detail:
UPS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Preferred Customer Associate
✨Tip Number 1
Familiarise yourself with UPS's services and customer service philosophy. Understanding their approach will help you demonstrate how your skills align with their values during the interview.
✨Tip Number 2
Practice your problem-solving skills by simulating customer scenarios. This will prepare you to showcase your ability to handle inquiries and resolve issues effectively in a real-world context.
✨Tip Number 3
Network with current or former UPS employees on platforms like LinkedIn. They can provide insights into the company culture and the specific qualities that UPS values in their Preferred Customer Associates.
✨Tip Number 4
Prepare questions to ask during your interview that reflect your interest in the role and the company. This shows your enthusiasm and helps you stand out as a candidate who is genuinely interested in contributing to UPS.
We think you need these skills to ace Preferred Customer Associate
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Preferred Customer Associate position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, problem-solving abilities, and communication skills. Use bullet points for clarity and focus on achievements that demonstrate your capability in similar roles.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Provide specific examples of how your skills and experiences make you a great fit for the position, particularly in handling customer inquiries and resolving issues.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for a customer-facing role.
How to prepare for a job interview at UPS
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Preferred Customer Associate. Familiarise yourself with customer service principles and how they apply to UPS, as this will help you answer questions more effectively.
✨Showcase Problem-Solving Skills
Prepare examples from your past experiences where you successfully resolved customer issues. Highlight your analytical skills and ability to maintain ownership of situations until resolution, as this is crucial for the role.
✨Demonstrate Communication Skills
Since excellent communication is key in this position, practice articulating your thoughts clearly and confidently. Be ready to discuss how you would handle difficult conversations with customers.
✨Research UPS Culture
Familiarise yourself with UPS's values and workplace culture. Showing that you align with their commitment to a positive work environment can set you apart from other candidates.
