Preferred Customer Associate

Preferred Customer Associate

Based at Polarspeed Distribution Ltd, Danny Morson Way, Tamworth, B78 1SE.

Monday to Friday: 0900-1700 (37.5 hours). Permanent full‑time position.

Responsibilities

• Deal directly with customers either by phone or email.
• Respond promptly to customer enquiries.
• Raise customer complaints where appropriate.
• Provide pricing and delivery information.
• Order processing and invoicing.
• Communicate and coordinate with internal departments.
• When directed by a manager, undertake any other task appropriate to the skills and responsibilities of a team leader.
• Ensure clients requirements are met.
• Raise any serious issue to the team leader where necessary.
• Ensure smooth running of departmental systems and processes.
• Good working knowledge of IT packages, Word, Excel, PolarTrack, Internet/Intranet and Masternaut.
• Strong social and interpersonal skills when dealing with internal/external contacts.

Employment Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industry: Truck Transportation

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.