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- Tasks: Support daily operations for Cell and Gene shipments, ensuring timely deliveries and compliance.
- Company: Join UPS, a Fortune Global 500 leader in healthcare logistics and innovation.
- Benefits: Enjoy a rewarding culture, career growth opportunities, and a chance to make a real impact.
- Why this job: Be at the forefront of healthcare innovation, helping save lives through advanced therapies.
- Qualifications: PC literate with strong Excel skills; experience in logistics or courier services preferred.
- Other info: Entry-level position with full-time hours; perfect for those passionate about healthcare.
The predicted salary is between 28000 - 42000 £ per year.
Operations Coordinator, Cell and Gene Therapy
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Operations Coordinator, Cell and Gene Therapy
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Job Description
Marken, UPS Healthcare Precision Logistics (formerly Marken, MNX & Polar Speed), the clinical and advanced therapy subsidiary of UPS Healthcare, unites expertise across healthcare and complex secure logistics to drive the success of our clients through innovation.
Job Purpose
An opportunity to be on the frontline of healthcare innovation and to help facilitate the shipments and therapies aimed to save human life! This will change the face of medicine as we know it. In this role, the candidate will provide an enhanced level of operational support for movement of all Cell and Gene shipments through Marken’s network and that of our parent company, UPS.
Taking an active role in the ongoing development of operational ability in Cell & Gene Therapy logistics, to ensure the highest levels of customer service, commerciality, quality & satisfaction. Reporting to the Cell & Gene Operations Lead, this person will be responsible for successfully supporting the Cell & Gene Operations Team.
Main Duties And Responsibilities
- Responsible for successfully supporting the Cell and Gene team with daily operations and liaise with the Control Tower Coordinators as it relates to cell and gene shipments.
- Utilize technology to provide enhanced monitoring, management and control of shipments as required
- Collaborate with LSPs, Branches and Depots to arrange and coordinate shipment solutions
- Preparation, Placement, control and arrangement of appropriate packaging (Controlled temperature shippers & LN2 Dry shippers), equipment (GPS tracking devices, Temperature monitors) and trained operatives are according to Cell & Gene project specifications-COPs or SOPs.
- Coordinating and Dispatching drivers for collections and deliveries ensuring that they are on time, and they adhere to the clients’ expectations regarding documentation – GDP requirements.
- Work with the regulatory team to ensure trade compliance for all Import and Export shipments
- Book shipments with Airlines (Create MAWB) and Integrator to ensure best routing solution for all Cell & Gene shipments
- Ensure proper handling and storage of all Cell & Gene shipments with Airlines and Ground handling facilities
- Label and prepare shipments for Export (some heavy lifting may be required) and ensure that a driver is dispatched to meet the airline cut-off time for international shipments.
- Ensure Marken’s Maestro system performance compliance with all necessary data entry and confirmation of key milestones (departure, arrival, customs clearance, etc.) for all Cell & Gene shipments
- Send pre-alerts to for all Cell & Gene shipments with Marken branches and local service providers and ensuring communication to confirm receipt of the pre-alert and shipment instructions.
- Pre- and Post-flight shipment check and communicate with airlines and handling agents in case of delays or off-loads.
- Escalate any issues or delays to the Cell & Gene Management Team.
Qualifications
- PC/System literate
- Good working knowledge of Excel and Word
- Ability, through knowledge, to adapt and deal with enquiries & day to day issues
- Strong professional telephone manner
- Eye for detail
- Able to think on their feet
- Excellent communication skills
- Ability to liaise with other departments
- Experience in the courier or freight industry
- Temperature controlled shipping
- Security Level D
- Previous experience in Exports, import and Transport within an office environment
- Previous experience within Pharmaceutical Logistics
Employee Type
Temporary
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
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Job function
Management and Manufacturing
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Industries
Truck Transportation
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Operations Coordinator, Cell and Gene Therapy employer: UPS
Contact Detail:
UPS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Coordinator, Cell and Gene Therapy
✨Tip Number 1
Familiarise yourself with the specific requirements of Cell and Gene Therapy logistics. Understanding the nuances of temperature-controlled shipping and regulatory compliance will set you apart from other candidates.
✨Tip Number 2
Network with professionals in the healthcare logistics field. Attend industry events or join relevant online forums to connect with people who can provide insights or even referrals for the Operations Coordinator role.
✨Tip Number 3
Demonstrate your problem-solving skills during any interviews or discussions. Be prepared to share examples of how you've successfully managed logistics challenges in the past, especially in fast-paced environments.
✨Tip Number 4
Showcase your proficiency with technology and data management tools. Being able to discuss your experience with systems like Maestro or similar platforms will highlight your readiness for the operational demands of this role.
We think you need these skills to ace Operations Coordinator, Cell and Gene Therapy
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and qualifications required for the Operations Coordinator position. Tailor your application to highlight relevant experiences that align with the job description.
Craft a Strong CV: Your CV should clearly outline your experience in logistics, particularly in temperature-controlled shipping or pharmaceutical logistics. Use bullet points to detail your achievements and responsibilities in previous roles, focusing on those that relate to the job.
Write a Compelling Cover Letter: In your cover letter, express your passion for healthcare innovation and how your skills can contribute to the success of the Cell and Gene Operations Team. Be specific about your relevant experiences and how they prepare you for this role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Operations Coordinator role.
How to prepare for a job interview at UPS
✨Understand the Role
Make sure you thoroughly understand the responsibilities of the Operations Coordinator in Cell and Gene Therapy. Familiarise yourself with the logistics involved, especially around temperature-controlled shipping and compliance with regulations.
✨Showcase Your Communication Skills
Since this role involves liaising with various teams and clients, be prepared to demonstrate your excellent communication skills. Share examples from your past experiences where effective communication led to successful outcomes.
✨Highlight Relevant Experience
If you have experience in the courier or freight industry, particularly in pharmaceutical logistics, make sure to highlight this during your interview. Discuss specific situations where you successfully managed shipments or resolved issues.
✨Prepare for Technical Questions
Given the technical nature of the role, be ready to answer questions about your proficiency with systems like Excel and any relevant software. You might also be asked about your understanding of operational processes in logistics.
