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For Companies At a Glance
- Tasks: Manage ocean shipments and ensure accurate documentation for smooth logistics operations.
- Company: Join UPS, a Fortune Global 500 leader in logistics and transportation.
- Benefits: Enjoy £12.21/hour pay, employee discounts, and career growth opportunities.
- Why this job: Be part of a dynamic team that values innovation and personal development.
- Qualifications: Strong communication skills, customer service experience, and proficiency in Microsoft Office are essential.
- Other info: This is a full-time role with flexible hours, perfect for those seeking a rewarding career.
The predicted salary is between 25000 - 35000 £ per year.
Join to apply for the Ocean Freight Operations Clerk role at UPS
An Ocean Freight Clerk at UPS performs a variety of general office and administrative duties related to ocean freight shipping. This full-time role is a key part of the logistics team, ensuring that shipments are handled efficiently and accurately from start to finish.
What You\’ll Get
- Hourly Pay: £12.21 per hour.
- Employee Discounts: Access to discounts at major retailers (like Apple), cinemas, and attractions (such as Alton Towers and The London Eye).
- Career Growth: Opportunities to progress within the company, thanks to our ‘promotion from within’ policy.
- Comprehensive Training: You will receive the necessary training to excel in your role and develop new skills.
What You\’ll Do
- Shipment Management: Handle and coordinate ocean shipments from booking to delivery, ensuring all customer and company policies are met. Invoicing shipments (internal and external), invoice control, accrual management, and profit and loss responsibility on shipment/file level.
- Documentation: Prepare and process all necessary shipping documentation, including customs clearance and customs house brokerage.
- External and Internal Customer Interaction: Handle customer queries professionally and speedily. Work with ocean freight product, pricing, business developments, sales and overseas operations.
- Data Entry and Auditing: Accurately enter and manage data related to shipments in freight forwarding system(s).
- Problem-Solving: Resolve shipping discrepancies and address issues that arise during the shipping process.
What You\’ll Need
- Polite, professional, and confident communication skills to interact with customers, carriers, and colleagues.
- A flexible and friendly attitude with a customer-centric approach.
- The ability to work in a fast-paced, time-specific, and targeted environment.
- Working knowledge of Microsoft Office packages, particularly Word and Excel.
- Self-motivation, a well-organised approach, and the ability to work well as part of a team.
- Experience in customer service and a similar environment is a plus.
- Experience working with deadlines and a strong attention to detail.
- Flexibility in shift hours to cover holidays, as this is a full-time position working 40 hours per week, Monday to Friday.
Employee Type
- Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Management and Manufacturing
Industries
- Truck Transportation
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Ocean Freight Operations Clerk employer: UPS
Contact Detail:
UPS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ocean Freight Operations Clerk
✨Tip Number 1
Familiarise yourself with the ocean freight industry. Understanding key terms and processes will not only boost your confidence but also help you engage in meaningful conversations during interviews.
✨Tip Number 2
Network with professionals in the logistics and shipping sectors. Attend industry events or join online forums to connect with people who can provide insights and potentially refer you to job openings.
✨Tip Number 3
Brush up on your Microsoft Excel skills, as data entry and management are crucial for this role. Consider taking a short online course to enhance your proficiency and demonstrate your commitment to learning.
✨Tip Number 4
Prepare for common interview questions related to customer service and problem-solving. Think of specific examples from your past experiences that showcase your ability to handle challenges effectively.
We think you need these skills to ace Ocean Freight Operations Clerk
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in logistics, customer service, and data management. Use keywords from the job description to demonstrate that you meet the requirements for the Ocean Freight Operations Clerk role.
Craft a Strong Cover Letter: Write a cover letter that showcases your communication skills and customer-centric approach. Mention specific examples of how you've successfully handled shipping discrepancies or managed customer queries in the past.
Highlight Technical Skills: Emphasise your proficiency in Microsoft Word and Excel, as these are crucial for the role. If you have experience with freight forwarding systems, be sure to mention it as well.
Showcase Problem-Solving Abilities: In your application, provide examples of how you've resolved issues in a fast-paced environment. This will demonstrate your ability to handle the challenges that come with ocean freight operations.
How to prepare for a job interview at UPS
✨Understand the Role
Before your interview, make sure you thoroughly understand the responsibilities of an Ocean Freight Operations Clerk. Familiarise yourself with shipment management, documentation processes, and customer interaction to demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
Since this role requires polite and professional communication, prepare examples of how you've effectively interacted with customers or colleagues in the past. Highlight your ability to handle queries and resolve issues swiftly.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've successfully resolved discrepancies or challenges in a previous job. This will show your potential employer that you can think on your feet and handle the fast-paced environment of ocean freight operations.
✨Highlight Attention to Detail
Given the importance of accuracy in data entry and documentation, prepare to discuss how you ensure precision in your work. Mention any tools or methods you use to maintain high standards, especially when working under tight deadlines.
