Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver top-notch customer service and resolve queries for UPS Preferred accounts.
- Company: Join a Fortune Global 500 company with a rewarding culture.
- Benefits: Competitive salary of £23,820 and opportunities for personal growth.
- Why this job: Be part of a dynamic team that values your skills and passion.
- Qualifications: Strong communication and problem-solving skills; previous customer service experience preferred.
- Other info: Flexible working hours and a supportive environment for career advancement.
The predicted salary is between 19800 - 23820 £ per year.
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill and passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
Job Summary
This position provides a one-to-one customer service experience for UPS Preferred accounts. He/She analyzes and resolves problems, solves tracing and claim inquiries, and maintains ownership of customer situations through resolution which may include follow-ups and making outbound calls.
Working Hours: The earliest shift is from 8:00 AM to 4:30 PM, and the latest shift is from 9:30 AM to 6:00 PM.
Salary: £23,820
Location: Nottingham City Centre
Responsibilities:
- Answer inbound calls/emails from customers regarding, but not limited to, tracking enquiries, tracing, billing, brokerage issues, claims, UPS products and services.
- Resolve customer queries and make outbound calls/emails to ensure resolution.
- Maintain ownership of queries through to resolution ensuring the customer receives regular updates at appropriate intervals.
- Update and utilize in-house systems to record customer activity.
- Provide customers with updates when service issues occur that may impact delivery or collection of their shipments.
- Assist customers with the correct UPS solution for business issues associated with, but not limited to, UPS products and services, UPS business technologies, tracking, billing and claims.
- Deal with multiple, complex customer issues.
Qualifications:
- Excellent verbal and written communication skills.
- Ability to communicate effectively at all levels within the customer's organisation and internally.
- Interpersonal Skills.
- Professional, sincere and proactive interpersonal skills.
- The ability to present a positive image of UPS, convey an eagerness, willingness and desire to assist customers on all inquiries.
- Problem-solving skills.
- Ability to identify customers’ needs and resolve issues to customer’s satisfaction in a timely manner.
- Time Management Skills.
- Resolving customer issues and following up with customers in a timely manner.
- High school diploma, GED, or international equivalent.
- Strong oral and written communication skills.
- Strong problem-solving skills.
- Previous customer service experience - Preferred.
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Customer Service Associate in Nottingham employer: UPS
Contact Detail:
UPS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Associate in Nottingham
✨Tip Number 1
Get to know the company! Before you step into that interview, do a bit of homework on UPS. Understand their values, culture, and what they stand for. This will help you connect your skills and experiences to what they’re looking for.
✨Tip Number 2
Practice makes perfect! Run through common customer service scenarios and how you’d handle them. Think about your past experiences and be ready to share specific examples that showcase your problem-solving skills and ability to communicate effectively.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and polished for your interview. It shows you’re serious about the role and respect the opportunity to meet with them.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you top of mind. Plus, it’s a great chance to reiterate your enthusiasm for the role and the company.
We think you need these skills to ace Customer Service Associate in Nottingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Associate role. Highlight your relevant experience and skills that match the job description, like problem-solving and communication skills. We want to see how you can bring value to our team!
Showcase Your Customer Service Skills: Since this role is all about providing top-notch customer service, share specific examples of how you've successfully resolved customer issues in the past. We love seeing real-life scenarios that demonstrate your ability to handle complex queries!
Keep It Professional Yet Friendly: While we appreciate a casual tone, remember to maintain professionalism in your written application. Use clear language and avoid slang, but don’t be afraid to let your personality shine through. We’re looking for someone who can connect with customers!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at UPS
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Understand common issues customers face and how to resolve them effectively. This will help you demonstrate your problem-solving skills during the interview.
✨Showcase Your Communication Skills
Since excellent verbal and written communication is key for this role, practice articulating your thoughts clearly. Consider doing mock interviews with friends or family to refine your delivery and ensure you come across as professional and sincere.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific customer situations. Think of examples from your past experiences where you successfully resolved issues, and be ready to explain your thought process and the outcome.
✨Research UPS and Its Culture
Familiarise yourself with UPS's values and culture. Understanding their commitment to customer service and innovation will allow you to align your answers with what they’re looking for, showing that you’re a great fit for their team.
