At a Glance
- Tasks: Monitor global shipments and ensure timely delivery while resolving issues.
- Company: Join UPS, a Fortune Global 500 leader in logistics and transportation.
- Benefits: Enjoy competitive pay, inclusive culture, and opportunities for growth.
- Other info: Flexible hours required; great chance to develop your career in a global company.
- Why this job: Be part of a dynamic team that drives global commerce and innovation.
- Qualifications: Fluent in English, skilled in Microsoft Suite, and excellent communication skills.
The predicted salary is between 22680 - 27720 £ per year.
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Explore your next opportunity at a Fortune Global 500 organization.
Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day.
We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion.
If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
Job Description
- Customer Service Associate – Track and Trace
- Job Purpose
To proactively monitor and coordinate global shipments, ensuring timely collection, transit, and delivery in accordance with customer requirements, service level agreements, and standard operating procedures.
The role provides operational and logistical support across internal teams, global offices, service providers, and customers to resolve shipment issues, maintain service excellence, and ensure compliance with import/export requirements.
Main Duties And Responsibilities
- To monitor all shipments daily to ensure that shipments are collected and delivered within agreed time frames.
- Provide logistical and operational support to facilitate efficient shipment journey.
- Intervene on at‑risk or delayed shipments effectively and in‑line with SOPs.
- Continuous improvement of operational and logistical execution.
- Working with customers, internal & external, on daily basis with the aim of developing an excellent working relationship.
- Liaise with all relevant departments within the Global and Domestic Marken and UPS networks to ensure that all customer requirements are met.
- Working with all Marken offices and Local Service Providers to ensure the logistics transfer is handled efficiently thus meeting desired turnaround times.
- Develop and employ deep understanding of import/export guidance on a regional basis.
- Preparing, verifying and distributing country specific project documentation.
- Preparing and distributing reports to customers, internal and external.
- Attending customer meetings and teleconferences, when required.
- Administrative tasks to ensure data integrity and accuracy.
Requirements
- Fluency in written and spoken English
- Skilled in use of Microsoft Suite (Excel, Word and Outlook)
- Knowledgeable with computers
- Thorough understanding of Aviation/Airline networks
- Excellent communication skills and ability to influence others
- Excellent problem solving and prioritization skills essential
- Flexibility in working hours required. Weekend coverage required in Customer Services in some cases
- About UPS
Founded in 1907 as a messenger company in the United States, UPS has grown into a multi-billion-dollar corporation with a clear focus on enabling global commerce.
Today, UPS is a global company with one of the most recognized and admired brands in the world.
We have become the world's largest package delivery company and a leading global provider of specialized transportation and logistics services.
Every day, we manage the flow of goods, funds, and information in more than 200 countries and territories worldwide.
How We Recruit
At UPS, equal opportunity, fair treatment, and an inclusive workplace are of the utmost importance.
We are committed to treating all individuals fairly and to recruiting, selecting, training, promoting, and compensating employees based on merit, experience, and other job‑related criteria.
We do not discriminate against any applicant on the basis of age, race, religion, sex, disability, sexual orientation, or gender identity.
- Employee Type
- Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
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Preferred Customer Associate in Newbridge employer: UPS
Polar Speed Distribution Ltd offers an exceptional work environment for Medical Multidrop Drivers, with a strong focus on employee well-being and professional growth. Located in Rochester, Kent, the company provides competitive pay, a supportive team culture, and opportunities for skill development within the healthcare logistics sector. As part of UPS, employees benefit from a robust network and resources that enhance their career prospects while contributing to vital medical deliveries.
StudySmarter Expert Advice🤫
We think this is how you could land Preferred Customer Associate in Newbridge
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at UPS. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like UPS before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Preferred Customer Associate in Newbridge
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to UPS:Your cover letter is your chance to shine! Tell us why you want to work at UPS specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at UPS!
How to prepare for a job interview at UPS
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
