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- Tasks: Support customers by tracking shipments and resolving logistical issues.
- Company: Join a Fortune Global 500 company with a rewarding culture.
- Benefits: Flexible working hours, competitive salary, and career development opportunities.
- Other info: Dynamic team environment with opportunities for growth and learning.
- Why this job: Make a real difference in healthcare logistics while developing your skills.
- Qualifications: Strong IT skills and excellent communication abilities required.
The predicted salary is between 30000 - 42000 £ per year.
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill and passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
Job Location: Marken, Alexandra House, 21 Clifton Hall Road, Edinburgh, EH28 8PW
Work Schedule: 40 Hours Per Week, various days and shift patterns, total flexibility required to suit the needs of the business, which may be of an urgent medical nature.
Marken is a wholly owned subsidiary of UPS and is a critical part of UPS Healthcare. Marken offers a state of the art GMP compliant depot network and logistics hubs for clinical drug product storage and distribution worldwide, and supports cell and gene therapy logistics services from clinical to commercial, while maintaining the leading position for Direct-to-Patient and Home Healthcare services, biological sample shipments and biological kit production.
Job Purpose: To provide an enhanced level of customer services and operational support. Customer Services track and trace agent will deal with shipment-specific and other logistical issues.
Main Duties and Responsibilities:
- To monitor all shipments on a daily basis to ensure that shipments are collected and delivered within agreed time frames.
- Provide logistical and operational support to facilitate efficient shipment journey.
- Intervene on at-risk or delayed shipments effectively and in line with SOPs.
- Continuous improvement of operational and logistical execution.
- Working with customers, internal & external, on a daily basis with the aim of developing an excellent working relationship.
- Liaise with all relevant departments within Global and Domestic Marken and UPS networks to ensure that all customer requirements are met.
- Working with all Marken offices and Local Service Providers to ensure the logistics transfer is handled efficiently this meeting desired turn around times.
- Develop and employ deep understanding of import/export guidance on a regional basis.
- Preparing, verifying and distributing country specific project documentation.
- Preparing and distributing reports to Customers, internal and external.
- Attending customer meetings and teleconferences, when required.
Requirements:
- Excellent IT skills: Microsoft Suite, Excel, Word, Outlook, Power BI, Teams, SharePoint.
- Thorough understanding of Aviation/Airline networks.
- Excellent communication skills and ability to influence others.
- Team player mentality, with ability to work on own initiative.
- Excellent problem solving and prioritization skills essential.
- Flexibility in working hours required. Weekend coverage required in Customer Services as required.
Employee Type: Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Customer Services Associate - Track and Trace in Newbridge employer: UPS
Contact Detail:
UPS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Associate - Track and Trace in Newbridge
✨Tip Number 1
Network like a pro! Reach out to current employees at UPS or Marken on LinkedIn. Ask them about their experiences and any tips they might have for landing the Customer Services Associate role. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and logistics. Think about scenarios where you’ve solved problems or improved processes. We want to see your passion and skills shine through!
✨Tip Number 3
Show off your tech skills! Familiarise yourself with tools like Microsoft Excel and Power BI, as these are key for the role. Maybe even create a mini-project to demonstrate your abilities during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at UPS and Marken.
We think you need these skills to ace Customer Services Associate - Track and Trace in Newbridge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Services Associate role. Highlight relevant experience and skills that match the job description, like your IT skills and problem-solving abilities. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Don’t forget to mention your flexibility and team player mentality – we love that!
Show Off Your Communication Skills: Since this role involves liaising with customers and various departments, make sure your written application showcases your excellent communication skills. Use clear and concise language, and don’t shy away from demonstrating your ability to influence others.
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at UPS
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of the role. Familiarise yourself with the logistics and operational support aspects mentioned in the job description. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Tech Skills
Since excellent IT skills are a must for this role, be prepared to discuss your experience with Microsoft Suite, Excel, and other relevant tools. Maybe even bring examples of how you've used these skills in previous jobs to solve problems or improve processes.
✨Communication is Key
This role requires excellent communication skills, so practice articulating your thoughts clearly. Think about times when you've had to influence others or resolve conflicts, and be ready to share those experiences during the interview.
✨Flexibility is Your Friend
Given the need for flexibility in working hours, be honest about your availability. If you're open to weekend shifts or varying schedules, let them know! This shows that you're adaptable and ready to meet the demands of the job.