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- Tasks: Provide top-notch customer service and support for shipment-related issues.
- Company: Join a Fortune Global 500 company with a rewarding culture.
- Benefits: Competitive salary, career growth, and a dynamic work environment.
- Why this job: Make a real difference in healthcare logistics while developing your skills.
- Qualifications: Strong communication skills and proficiency in Microsoft Suite required.
- Other info: Flexible hours with weekend coverage; great team atmosphere.
The predicted salary is between 30000 - 42000 £ per year.
Explore your next opportunity at a Fortune Global 500 organisation. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill and passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
Marken is a wholly owned subsidiary of UPS and is a critical part of UPS Healthcare. Marken offers a state-of-the-art GMP‑compliant depot network and logistic hubs for clinical drug product storage and distribution worldwide, and supports cell and gene therapy logistics services from clinical to commercial, while maintaining the leading position for Direct‑to‑Patient and Home Healthcare services, biological sample shipments and biological kit production.
Location: Marken, Alexandra House, 21 Clifton Hall Road, Edinburgh, Scotland, EH28 8PW
Work Schedule: 40 hours per week, 6am to 2.30pm, days to be advised, weekend working as required.
Job Purpose
To provide an enhanced level of customer services and operational support. Customer Service Associates will deal with shipment specific and other service‑related issues.
Main Duties and Responsibilities
- To monitor all shipments on a daily basis to ensure that shipments are collected and delivered within agreed time frames.
- Working with customers, internal and external, on a daily basis with the aim of developing an excellent working relationship.
- Working with patients to ensure that collection requirements are met and that they are kept informed at all times during the process to ensure visibility.
- Booking and processing booking requests within Marken internal database, generating and verifying shipping documentation where applicable.
- Liaise with all relevant departments within the Global and Domestic Marken network to ensure that all customers' requirements are met.
- Working with all Marken offices and Local Service Providers to ensure the logistics transfer is handled efficiently thus meeting desired turnaround times.
- Entering clinical trial sites into the Marken internal database.
- Answering and dealing with general telephone and email requests from external customers and internal offices.
- Preparing, verifying and distributing country specific project documentation.
- Filing and archiving where required.
- Attending customer meetings and teleconferences when required.
Specialised Knowledge and Requirements
- Skilled in the use of Microsoft Suite - Excel, Word, Outlook, Teams, PowerPoint.
- Thorough understanding of the Aviation and Airline networks.
- Excellent communication skills and ability to influence others.
- Excellent problem solving and prioritisation skills essential.
- Flexibility in working hours required. Weekend coverage required in Customer Services in some cases.
- Team player mentality with the ability to work on own initiative.
For successful candidates, Marken will run a standard DBS check, and 5 years employment referencing including any gaps in employment.
Employee Type: Permanent. UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Customer Service Associate in Newbridge employer: UPS
Contact Detail:
UPS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Associate in Newbridge
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Marken on LinkedIn. A friendly chat can give us insider info and maybe even a referral, which can really boost our chances.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. We should think about how we’d handle tricky situations and showcase our problem-solving skills. Role-playing with a friend can help us nail it!
✨Tip Number 3
Show off our communication skills! During interviews, let’s be clear and concise. We want to demonstrate that we can influence others and build relationships, just like the job requires.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets seen by the right people. Plus, we can tailor our application to highlight how we fit the role perfectly.
We think you need these skills to ace Customer Service Associate in Newbridge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Associate role. Highlight relevant experience and skills that match the job description, like your communication skills and problem-solving abilities. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer service and how your background makes you a great fit for Marken. Keep it engaging and personal – we love to see your personality come through!
Showcase Your Skills: Don’t forget to mention your proficiency with Microsoft Suite and any other relevant tools. If you have experience in logistics or healthcare, make sure to highlight that too! We’re looking for candidates who can hit the ground running.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at UPS
✨Know Your Stuff
Before the interview, make sure you understand Marken's role within UPS and the specifics of the Customer Service Associate position. Familiarise yourself with their services, especially around clinical drug product logistics and customer interaction. This will show your genuine interest and help you answer questions more confidently.
✨Showcase Your Communication Skills
As a Customer Service Associate, excellent communication is key. Prepare examples from your past experiences where you effectively communicated with customers or resolved issues. Practising clear and concise responses will help you demonstrate your ability to influence and engage with others during the interview.
✨Be Ready for Problem-Solving Scenarios
Expect situational questions that assess your problem-solving skills. Think of specific instances where you had to prioritise tasks or handle difficult situations. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easier for the interviewer to follow your thought process.
✨Flexibility is Key
Since the role requires flexibility in working hours, be prepared to discuss your availability and willingness to work weekends if needed. Highlight any previous experiences where you adapted to changing schedules or worked under pressure, as this will demonstrate your commitment to the role.
