At a Glance
- Tasks: Enhance customer service and resolve issues while collaborating with diverse teams.
- Company: Join a Fortune Global 500 company with a rewarding culture and innovative spirit.
- Benefits: Permanent position with growth opportunities and a supportive work environment.
- Other info: Be part of a team that values diversity and fosters personal and professional growth.
- Why this job: Make a real impact in healthcare logistics and develop your skills in a dynamic setting.
- Qualifications: Bachelor's degree and experience in customer service; strong communication and leadership skills.
The predicted salary is between 36000 - 60000 £ per year.
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
Marken is a wholly owned subsidiary of UPS and is a critical part of UPS Healthcare. Marken offers a state of the art GMP compliant depot network and logistics hubs for clinical drug product storage and distribution worldwide, and supports cell and gene therapy logistics services from clinical to commercial, while maintaining the leading position for Direct-to Patient and Home Healthcare services, biological sample shipments and biological kit production.
Job Purpose
The Client Relationship Manager will provide a consistently high level of service to a customer through the provision of a dedicated central point of contact for Service Management and problem resolution.
Main Duties and Responsibilities
- Improve customer service experience, create both engaged customers and employees: facilitate organic growth.
- Participate in the customer agreement of service and response standards and ensure that these standards are maintained or exceeded during program delivery.
- Work in a cross functional capacity to ensure the activities related to various entities fit with customer requirements and Marken network guidelines, policies and procedures.
- Establishing and communicating service metrics: monitoring and analysing results, implementing changes.
- Take ownership of customer issues and follow problems through to resolution.
- Set a clear mission and deploy strategies focused towards that mission.
- Analyse statistics and compile accurate reports.
- Keep ahead of industry developments and apply best practices to areas of improvement.
- Control resources and utilise assets to achieve qualitative and quantitative targets.
- Maintain an orderly workflow according to priorities.
- Improve customer service quality results by studying, evaluating, and re-designing processes.
Requirements
- Bachelors degree in a related field.
- Experience managing a Customer Service function.
- Understanding of Central Lab and Clinical Trial supplies industry desired.
- Ability to think strategically and to lead a team.
- Excellent written and verbal communication skills.
- Strong client-facing and communication skills.
- Excellent knowledge of management methods and techniques.
- Ability to translate your skills to other employees through training and mentoring.
- Advanced troubleshooting and multi-tasking skills.
Employee Type Permanent. UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Customer Relations Spec in Newbridge employer: UPS
At Marken, a subsidiary of UPS, we pride ourselves on fostering a dynamic and inclusive work environment that empowers our employees to excel. With a strong focus on professional development and a commitment to innovation in healthcare logistics, we offer unique opportunities for growth and collaboration within a Fortune Global 500 company. Join us in making a meaningful impact in the world of clinical drug distribution while enjoying a culture that values your contributions and supports your career aspirations.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relations Spec in Newbridge
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at UPS. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like UPS before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Relations Spec in Newbridge
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to UPS:Your cover letter is your chance to shine! Tell us why you want to work at UPS specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at UPS!
How to prepare for a job interview at UPS
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
