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- Tasks: Enhance customer service and resolve issues while collaborating across teams.
- Company: Join Marken, a dynamic subsidiary of UPS focused on healthcare logistics.
- Benefits: Permanent position with competitive salary and opportunities for growth.
- Why this job: Make a real difference in client relationships and improve service quality.
- Qualifications: Bachelor's degree and experience in customer service management required.
- Other info: Flexible work schedule with a focus on teamwork and innovation.
The predicted salary is between 36000 - 60000 £ per year.
We are now looking for 2 x Client Relationship Managers to join our growing team, 1 of the positions is based at our Edinburgh office, and the other position will be based at our London office.
Location: Marken, Alexandra House, 21 Clifton Hall Road, Edinburgh, EH28 8PW
Location: Marken, 648 River Gardens, Feltham, TW14 0RB
Work Schedule: Monday to Friday - 8am to 5.30pm - flexibility required
Job Purpose: The Client Relationship Manager will provide a consistently high level of service to a customer through the provision of a dedicated central point of contact for Service Management and problem resolution.
Main Duties and Responsibilities:
- Improve customer service experience, create both engaged customers and employees: facilitate organic growth.
- Participate in the customer agreement of service and response standards and ensure that these standards are maintained or exceeded during program delivery.
- Work in a cross functional capacity to ensure the activities related to various entities fit with customer requirements and Marken network guidelines, policies and procedures.
- Establishing and communicating service metrics: monitoring and analysing results, implementing changes.
- Take ownership of customer issues and follow problems through to resolution.
- Set a clear mission and deploy strategies focused towards that mission.
- Analyse statistics and compile accurate reports.
- Keep ahead of industry developments and apply best practices to areas of improvement.
- Control resources and utilise assets to achieve qualitative and quantitative targets.
- Maintain an orderly workflow according to priorities.
- Improve customer service quality results by studying, evaluating, and re‑designing processes.
Requirements:
- Bachelors degree in a related field.
- Experience managing a Customer Service function.
- Understanding of Central Lab and Clinical Trial supplies industry desired.
- Ability to think strategically and to lead a team.
- Excellent written and verbal communication skills.
- Strong client‑facing and communication skills.
- Excellent knowledge of management methods and techniques.
- Ability to translate your skills to other employees through training and mentoring.
- Advanced troubleshooting and multi‑tasking skills.
Marken is a wholly owned subsidiary of UPS and is a critical part of UPS Healthcare. Marken offers a state of the art GMP compliant depot network and logistics hubs for clinical drug product storage and distribution worldwide, and supports cell and gene therapy logistics services from clinical to commercial, while maintaining the leading position for Direct‑to Patient and Home Healthcare services, biological sample shipments and biological kit production.
Employee Type: Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Client Relationship Manager in Newbridge employer: UPS
Contact Detail:
UPS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Relationship Manager in Newbridge
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and engage on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that Client Relationship Manager role.
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their services, values, and recent developments. We want you to walk in with confidence, ready to discuss how you can improve customer service and drive growth at Marken.
✨Tip Number 3
Showcase your problem-solving skills! Be ready to share examples of how you've tackled customer issues in the past. We love candidates who can demonstrate their ability to take ownership and follow through to resolution.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always looking for passionate individuals who are eager to enhance the customer experience.
We think you need these skills to ace Client Relationship Manager in Newbridge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Client Relationship Manager role. Highlight your experience in customer service and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our mission at StudySmarter. Keep it engaging and personal, so we get a sense of who you are.
Showcase Your Communication Skills: Since excellent communication is key for this position, make sure your written application reflects that. Use clear, concise language and check for any typos or grammatical errors. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at UPS
✨Know Your Stuff
Make sure you understand the ins and outs of client relationship management, especially in the context of the clinical trial supplies industry. Brush up on relevant terminology and recent developments in the field so you can speak confidently about how your experience aligns with their needs.
✨Showcase Your Communication Skills
As a Client Relationship Manager, strong communication is key. Prepare examples of how you've effectively communicated with clients in the past, resolved issues, or improved service quality. Practise articulating these experiences clearly and concisely.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've taken ownership of customer issues and followed them through to resolution. Highlight your advanced troubleshooting skills and how you've implemented changes based on feedback or analysis.
✨Ask Insightful Questions
Prepare thoughtful questions that show your interest in the company and the role. Inquire about their service standards, how they measure success, or what challenges they currently face in client relationships. This not only demonstrates your enthusiasm but also helps you gauge if the company is the right fit for you.