At a Glance
- Tasks: Provide top-notch customer service and operational support for shipments.
- Company: Join a Fortune Global 500 company with a rewarding culture.
- Benefits: Competitive salary, flexible hours, and opportunities for growth.
- Other info: Dynamic team environment with potential for career advancement.
- Why this job: Make a real impact in logistics while developing your skills.
- Qualifications: Fluency in Czech and English, strong communication skills required.
The predicted salary is between 25000 - 30000 £ per year.
Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow - people with a unique combination of skill and passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
Job Summary: To provide an enhanced level of customer services and operational support. Customer Service Associates will deal with shipment specific and other service-related issues.
Job Location: Marken UPS, Alexandra House, 21 Clifton Hall Road, Edinburgh, EH28 8PW
Work Schedule: Monday to Friday, 40 hours per week. Various shift patterns, weekend and bank holiday working as required.
Essential Requirements: Fluency in English and Czech.
Responsibilities:
- Booking and processing booking requests within the Marken internal database, generating and verifying shipping documentation where applicable.
- Monitoring all shipments daily to ensure that shipments are collected and delivered within agreed time frames.
- Working with customers internal and external on a daily basis, with the aim of developing an excellent working relationship.
- Working with shippers to ensure that collection requirements are met and that they are kept informed at all times during the process.
- Liaise with all relevant departments within the Global and Domestic Marken network to ensure all customer requirements are met.
- Working with all Marken offices and Local Service Providers to ensure the logistics transfer is handled efficiently thus meeting desired turnaround times.
- Entering clinical trial sites into the Marken internal database.
- Answering and dealing with general telephone and email requests from external customers and internal departments and colleagues.
- Preparing, verifying and distributing country specific project documentation.
- Attending customer meetings and teleconferences when required.
Qualifications:
- High school diploma, GED, or International equivalent.
- Fluency in Czech and English is essential for this role.
- Strong written and verbal communication skills.
- Multi-tasking abilities.
- Working knowledge of Microsoft Word, Excel, Access, and Outlook.
- Willing to work flexible hours and overtime on occasion.
- Good working knowledge of computers.
- Thorough understanding of the aviation and airline networks.
- Excellent communication skills and ability to influence others.
- Excellent problem solving and prioritization skills.
- Team player mentality with ability to work on own initiative.
- Flexibility in working hours, including weekend and bank holidays when required.
Employee Type: Permanent. UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Locations
Customer Service Associate in Midlothian, Newbridge, Scotland employer: UPS
At UPS, we pride ourselves on being a Fortune Global 500 organisation that fosters a rewarding culture and encourages personal growth. As a Customer Service Associate at our Marken facility in Edinburgh, you will be part of a dynamic team dedicated to delivering exceptional service while enjoying flexible working hours and opportunities for professional development. Join us to enhance your skills in a supportive environment where innovation and teamwork are at the forefront of our mission.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Associate in Midlothian, Newbridge, Scotland
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at UPS. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like UPS before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Associate in Midlothian, Newbridge, Scotland
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to UPS:Your cover letter is your chance to shine! Tell us why you want to work at UPS specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at UPS!
How to prepare for a job interview at UPS
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
