At a Glance
- Tasks: Be the go-to person for customers, ensuring top-notch service and smooth logistics.
- Company: Join a Fortune Global 500 company with a vibrant culture and talented teams.
- Benefits: Enjoy competitive pay, career growth, and a supportive work environment.
- Other info: Dynamic role with opportunities to learn and grow in the logistics industry.
- Why this job: Make a real difference by building strong client relationships in a fast-paced setting.
- Qualifications: Degree in Business or related field; customer service experience preferred.
The predicted salary is between 59576 - 65000 £ per year.
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
The Customer Relations Specialist serves as the primary liaison between Marken and its customers, ensuring exceptional service delivery and operational excellence. This role is responsible for building strong client relationships, coordinating cross-functional teams, managing customer expectations, and supporting the successful execution of logistics programs. The ideal candidate is customer-focused, highly organized, and thrives in a fast-paced, highly regulated logistics environment.
Key Responsibilities- Partner with customers to establish and maintain agreed service levels, response standards, and performance expectations, ensuring these standards are consistently met or exceeded throughout program delivery.
- Build and maintain strong working relationships with customers, Account Management teams, and internal operational departments to drive service excellence and continuous improvement.
- Collaborate across multiple business functions to ensure operational activities align with customer requirements, Marken network guidelines, company policies, and standard operating procedures.
- Manage customer requests for enhanced services, special handling requirements, and increased shipment monitoring, ensuring timely communication and successful execution.
- Work closely with customer logistics teams to identify, develop, and implement solutions that support new business requirements while maintaining compliance with Marken operational standards.
- Coordinate and participate in regular customer meetings to review program performance, discuss service metrics, address operational concerns, and identify opportunities for improvement.
- Bachelor's degree in Business, Supply Chain, Logistics, Healthcare, or a related field preferred.
- Previous experience in customer service, customer relations, account management, or logistics coordination.
- Experience within the pharmaceutical, healthcare, clinical trials, or transportation/logistics industry is an advantage.
- Strong communication and relationship management skills with the ability to engage effectively with customers and internal stakeholders.
- Excellent organizational skills with the ability to manage multiple priorities in a fast-paced environment.
UPS is committed to a policy of treating individuals fairly and recruiting, selecting, training, promoting and compensating based on merit, experience and other work-related criteria. We do not discriminate against any applicant based on age, race, religion, sex, disability, sexual orientation or gender identity.
Employee Type: Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Customer Relations Spec in London employer: UPS
Polar Speed Distribution Ltd offers an exceptional work environment for Medical Multidrop Drivers, with a strong focus on employee well-being and professional growth. Located in Rochester, Kent, the company provides competitive pay, a supportive team culture, and opportunities for skill development within the healthcare logistics sector. As part of UPS, employees benefit from a robust network and resources that enhance their career prospects while contributing to vital medical deliveries.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relations Spec in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at UPS. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like UPS before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Relations Spec in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to UPS:Your cover letter is your chance to shine! Tell us why you want to work at UPS specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at UPS!
How to prepare for a job interview at UPS
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
