Client Relationship Mananger in London

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

To provide a consistently high level of service to a customer through the provision of a dedicated central point of contact for Service Management and problem resolution.

Main Duties and Responsibilities

• Participate in the Customer agreement of service and response standards and ensure that these standards are maintained or exceeded during program delivery.
• Develop excellent working relationships with Customer, Account Management team and Operational Functions, to influence the achievement and maintenance of service performance.
• Work in a cross functional capacity to ensure the activities related to various entities fit with customer requirements and Marken Network Guidelines, policies, and procedures.
• Manage special requests from the customer for increased and enhanced levels of service or monitoring of shipment progress.
• Working with Customer logistics teams/departments, to develop and implement solutions for new business requirements in accordance with Marken Guidelines.
• Attend meetings with the client on a periodical basis, to discuss program status and relevant service issues and concerns.

General

• Work towards developing a partnership between Marken and the Customer by gaining an understanding of the Customer’s specific industry requirements, and the Logistical requirements complexity that this places on Marken.
• The quest for speed, together with specific logistics requirements, has put increased pressure on Marken to provide high quality Customer solutions.
• Extensive contact with Customer Representatives.
• Extensive contact with local and regional Aviation and other relevant operational locations.
• Extensive contact with Operations/Logistics divisions.
• Participate in scheduled meetings to discuss services performance and concerns.
• Form working relationships and other an understanding of other department within the customer’s organization.
• Complete and thorough understanding of Aviation/Airline Networks
• Excellent communication skills with the ability to influence others.
• Excellent problem solving and prioritization skills essential.

Employee Type:

Permanent

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