At a Glance
- Tasks: Monitor shipments, advise customers, and develop strong working relationships.
- Company: Join a Fortune Global 500 organisation with a rewarding culture.
- Benefits: Permanent position with opportunities for growth and skill development.
- Other info: Flexible hours and weekend coverage needed; great for building your career.
- Why this job: Be part of a dynamic team that values your skills and passion.
- Qualifications: Strong communication and problem-solving skills required.
The predicted salary is between 30000 - 40000 £ per year.
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill and passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
Main Duties and Responsibilities
- To monitor all inbound and outbound shipments on a daily basis to ensure that shipments are delivered within agreed time frames.
- To advise customers on a daily basis of any service related issues (Customs detentions, eta flights/trucks).
- Working with customers on a daily basis with the aim of developing an excellent working relationship.
- Analysis of repetitive operational problems and development of possible service solutions.
- Advise customer of latest booking times and documentation required.
- Booking shipment with use of Marken booking system.
- Supporting other departments within Marken – Customer Relationship Management/Transport/Operations and Sales.
- Supplying customers with Marken Service information.
- Potential customer information to be given to the Sales.
General
- Work towards developing a partnership between Marken and the Customer by gaining an understanding of the Customer’s specific industry requirements, and the logistical requirements complexity that this places on Marken.
- The quest for speed, together with specific logistics requirements, has put increased pressure on Marken to provide high quality Customer solutions.
- Extensive contact with Customer Representatives.
- Extensive contact with local and regional Aviation and other relevant operational locations.
- Extensive contact with Operations/Logistics divisions Marken London.
- Customer Interaction: Participate in scheduled meetings to discuss services performance and concerns.
- Form working relationships and gain an understanding of other departments within the customer’s organization.
Knowledge, Skills, and Experience
- Complete and thorough understanding of Aviation/Airline Networks.
- Excellent communication skills with the ability to influence others.
- Excellent problem solving and prioritization skills essential.
To always adhere to all company Policies. To undertake any other reasonable duties at the request of the Line Manager or Branch Manager. Flexibility in working hours required. Weekend coverage required in Customer Services.
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Customer Services Associate in Feltham employer: UPS
At UPS, we pride ourselves on being a Fortune Global 500 organisation that fosters a rewarding culture and encourages personal growth. As a Customer Services Associate in London, you will be part of a dynamic team that values innovation and collaboration, offering extensive training and development opportunities to help you excel in your career. With a commitment to diversity and inclusion, we ensure a supportive work environment where your skills and passion can truly shine.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Associate in Feltham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at UPS. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like UPS before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Services Associate in Feltham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to UPS:Your cover letter is your chance to shine! Tell us why you want to work at UPS specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at UPS!
How to prepare for a job interview at UPS
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
