At a Glance
- Tasks: Provide top-notch service and build strong relationships with clients.
- Company: Join a Fortune Global 500 company with a rewarding culture.
- Benefits: Enjoy a permanent position with growth opportunities and a supportive environment.
- Other info: Collaborate across functions to deliver exceptional customer solutions.
- Why this job: Be part of a dynamic team that values your skills and passion.
- Qualifications: Strong communication, problem-solving skills, and a knack for building relationships.
The predicted salary is between 35000 - 45000 € per year.
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill and passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
Job Description: To provide a consistently high level of service to a customer through the provision of a dedicated central point of contact for Service Management and problem resolution.
Main Duties and Responsibilities:
- Participate in the Customer agreement of service and response standards and ensure that these standards are maintained or exceeded during program delivery.
- Develop excellent working relationships with Customer, Account Management team and Operational Functions, to influence the achievement and maintenance of service performance.
- Work in a cross functional capacity to ensure the activities related to various entities fit with customer requirements and Marken Network Guidelines, policies, and procedures.
- Manage special requests from the customer for increased and enhanced levels of service or monitoring of shipment progress.
- Work with Customer logistics teams/departments, to develop and implement solutions for new business requirements in accordance with Marken Guidelines.
- Attend meetings with the client on a periodical basis, to discuss program status and relevant service issues and concerns.
General:
- Work towards developing a partnership between Marken and the Customer by gaining an understanding of the Customer’s specific industry requirements, and the logistical requirements complexity that this places on Marken.
- The quest for speed, together with specific logistics requirements, has put increased pressure on Marken to provide high quality Customer solutions.
- Extensive contact with Customer Representatives.
- Extensive contact with local and regional Aviation and other relevant operational locations.
- Extensive contact with Operations/Logistics divisions.
- Participate in scheduled meetings to discuss services performance and concerns.
- Form working relationships and other an understanding of other department within the customer’s organization.
- Complete and thorough understanding of Aviation/Airline Networks.
- Excellent communication skills with the ability to influence others.
- Excellent problem solving and prioritization skills essential.
Employee Type: Permanent. UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Client Relationship Mananger in Feltham employer: UPS
At UPS, we pride ourselves on being a leading employer that fosters a culture of innovation and collaboration. As a Client Relationship Manager, you will benefit from our commitment to employee growth through continuous training and development opportunities, all while working in a dynamic environment that values your contributions. Our global presence ensures that you are part of a diverse team dedicated to delivering exceptional service, making every day at UPS a rewarding experience.
StudySmarter Expert Advice🤫
We think this is how you could land Client Relationship Mananger in Feltham
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at the company you're eyeing. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to client relationship management. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Think of specific examples where you've successfully resolved issues or improved customer satisfaction. This will demonstrate your value to potential employers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Client Relationship Mananger in Feltham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Client Relationship Manager role. Highlight your experience in service management and relationship building, as these are key to impressing us at StudySmarter.
Showcase Your Skills:Don’t just list your skills; demonstrate them! Use specific examples from your past experiences that show how you’ve influenced service performance or resolved customer issues. We love seeing real-life applications of your talents!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and fluff. Make it easy for us to see why you’re a great fit for the role without wading through unnecessary details.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at UPS
✨Know Your Customer
Before the interview, take some time to research the company and its clients. Understand their industry, challenges, and how they operate. This will help you tailor your responses and show that you're genuinely interested in providing high-quality service.
✨Showcase Your Communication Skills
As a Client Relationship Manager, excellent communication is key. Prepare examples of how you've effectively communicated with clients or teams in the past. Be ready to demonstrate your ability to influence others and resolve issues through clear dialogue.
✨Problem-Solving Scenarios
Think of specific instances where you've successfully solved problems for clients or improved service delivery. Be prepared to discuss these scenarios in detail, highlighting your prioritisation skills and how you managed to meet customer expectations.
✨Build Rapport
During the interview, focus on building a connection with your interviewers. Use active listening and engage with their questions thoughtfully. This not only shows your interpersonal skills but also reflects your ability to develop strong working relationships, which is crucial for the role.
