Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch customer service and support for shipment tracking.
- Company: Join a Fortune Global 500 company with a rewarding culture.
- Benefits: Permanent position with competitive pay and diverse work hours.
- Other info: Flexible working hours and opportunities for personal growth.
- Why this job: Be part of a dynamic team that enhances logistics and customer satisfaction.
- Qualifications: Strong communication skills and proficiency in Microsoft Suite required.
The predicted salary is between 30000 - 40000 £ per year.
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
Job Purpose
To provide an enhanced level of customer services and operational support. Customer Services Track and Trace Agents will deal with shipment specific and other logistical issues.
Job Location
Marken, Alexandra House, 21 Clifton Hall Road, Edinburgh, EH28 8PW
Work Schedule
Tuesday to Saturday, various shift patterns to be advised, 40 hours per week
Responsibilities
- To monitor all shipments daily to ensure that shipments are collected and delivered within agreed time frames.
- Provide logistical and operational support to facilitate efficient shipment journey.
- Intervene on at-risk or delayed shipments effectively and in line with standard operating procedures.
- Continuous improvement of operational and logistical execution.
- Working with customers, internal and external, on a daily basis with the aim of developing an excellent working relationship.
- Liaise with all relevant departments within the Global and Domestic Marken and UPS networks to ensure that all client requirements are met.
- Working with all Marken offices and Local Service Providers to ensure the logistics transfer is handled efficiently thus meeting desired turn around times.
- Develop and employ a deep understanding of import/export guidance on a regional basis.
- Preparing, verifying, and distributing reports to customers, internal and external.
- Preparing, verifying, and distributing country specific project documentation.
- Attending client meetings and teleconferences when required.
- Administrative tasks to ensure data integrity and accuracy.
Qualifications
- Skilled in the use of Microsoft Suite (Excel, Word and Outlook)
- Knowledgeable with computers
- Excellent communication skills with the ability to influence others
- Excellent problem solving and prioritization skills
- Thorough understanding of Aviation/airline networks
- Flexibility in working hours when required.
Employee Type: Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Customer Service Associate - Track and Trace in Edinburgh employer: UPS
Contact Detail:
UPS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Associate - Track and Trace in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to current employees at UPS or in similar roles on LinkedIn. Ask them about their experiences and any tips they might have for landing the Customer Service Associate position.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and logistics. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your problem-solving skills during the interview. Think of specific examples from your past experiences where you successfully handled challenges, especially in customer service scenarios.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the UPS team.
We think you need these skills to ace Customer Service Associate - Track and Trace in Edinburgh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service Associate role. Highlight your communication skills and any experience with logistics or problem-solving, as these are key for us at UPS.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer service and how you can contribute to our team. Be specific about your experiences and how they relate to the job description.
Showcase Your Tech Skills: Since we value proficiency in Microsoft Suite, make sure to mention your experience with Excel, Word, and Outlook. If you've used these tools in previous roles, give us examples of how they helped you succeed.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at UPS
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of the role. Familiarise yourself with the responsibilities of a Customer Service Associate in Track and Trace, especially around shipment monitoring and logistical support. This will help you answer questions confidently and show that you're genuinely interested.
✨Show Off Your Communication Skills
Since this role involves liaising with customers and various departments, practice articulating your thoughts clearly. Think of examples from your past experiences where you effectively communicated or resolved issues. This will demonstrate your ability to influence others and handle customer interactions smoothly.
✨Be Ready for Problem-Solving Scenarios
Prepare for situational questions that test your problem-solving skills. Think about times when you've had to intervene in a delayed shipment or resolve a logistical issue. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your critical thinking abilities.
✨Flexibility is Key
The job requires flexibility in working hours, so be prepared to discuss your availability. Show that you're adaptable and willing to work various shifts. This will reflect positively on your commitment to the role and your understanding of the operational demands.