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- Tasks: Provide top-notch customer service and support for logistics operations.
- Company: Join a Fortune Global 500 company with a rewarding culture.
- Benefits: Flexible working hours, career growth, and a supportive team environment.
- Why this job: Make a real difference in healthcare logistics while developing your skills.
- Qualifications: Strong communication skills and a knack for problem-solving.
- Other info: Dynamic role with opportunities for weekend work and varied shifts.
The predicted salary is between 30000 - 42000 £ per year.
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill and passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
As a Customer Services Associate, you will be based at our client site in Livingston, working between the hours of 10:30 am to 7 pm, Monday to Friday, 40 hours per week. Total flexibility is required to suit the needs of the business which may be of an urgent medical nature. Weekend and bank holiday working as required, shift patterns may vary.
Job Location: The Alba Centre, The Alba Campus, Livingston, EH54 7EG
Work Schedule: 40 hours per week, days and times to be advised. Flexibility to working hours and potentially weekend work is required for this role.
Job Purpose: To provide an enhanced level of Customer Services and operational support. Customer Service Agents will deal with shipment specific and other service related issues.
Main Duties and Responsibilities:
- To monitor all shipments on a daily basis to ensure that shipments are collected and delivered within agreed time frames.
- Working with Customers, internal and external, on a daily basis with the aim of developing an excellent working relationship.
- Working with patients to ensure that collection requirements are met and that they are kept informed at all times during the process to ensure visibility.
- Booking and processing booking requests within Marken internal database, generating and verifying shipping documentation where applicable.
- Liaise with all relevant departments within Global and Domestic Marken network to ensure that all customer requirements are met.
- Working with all Marken offices and Local Service Providers to ensure the logistics transfer is handled efficiently, meeting desired turnaround times.
- Entering clinical trial sites into Marken internal database.
- Answering and dealing with general telephone and email requests from external customers and internal departments.
- Preparing, verifying and distributing country specific project documentation.
- Attending customer meetings and teleconferences, when required.
Requirements:
- Good working knowledge of IT systems, Microsoft Suite, Word, Excel, Outlook, Teams, PowerPoint.
- Thorough understanding of Aviation and Airline Networks.
- Excellent communication skills with the ability to influence others.
- Excellent problem solving and prioritization skills essential.
- Team player mentality with ability to work on own initiative.
- Flexibility in working hours required. Weekend coverage required in Customer Services in some cases.
Employee Type: Permanent. UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Customer Service Associate in Edinburgh employer: UPS
Contact Detail:
UPS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Associate in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to customer service. We recommend role-playing with a friend to build your confidence and get comfortable with your responses.
✨Tip Number 3
Showcase your skills during the interview! Bring examples of how you've handled customer issues in the past. This will demonstrate your problem-solving abilities and your knack for building relationships.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Marken.
We think you need these skills to ace Customer Service Associate in Edinburgh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Associate role. Highlight relevant experience and skills that match the job description, like your communication skills and problem-solving abilities. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer service and how your background makes you a great fit for Marken. Keep it engaging and personal – we love to see your personality come through!
Showcase Your Flexibility: Since this role requires flexibility in working hours, make sure to mention your availability in your application. Let us know how you can adapt to the needs of the business, especially for weekend or bank holiday shifts.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at UPS
✨Know the Company Inside Out
Before your interview, take some time to research Marken and its role within UPS. Understand their services, especially in healthcare logistics, and be ready to discuss how your skills can contribute to their mission. This shows genuine interest and helps you connect your experience to their needs.
✨Showcase Your Communication Skills
As a Customer Service Associate, communication is key. Prepare examples of how you've effectively communicated with customers or resolved issues in the past. Practise articulating your thoughts clearly and confidently, as this will demonstrate your ability to influence and build relationships.
✨Demonstrate Flexibility and Problem-Solving
Given the nature of the role, flexibility is crucial. Be ready to discuss situations where you've had to adapt quickly or solve unexpected problems. Highlight your ability to prioritise tasks and manage time effectively, especially in high-pressure scenarios.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, company culture, and what success looks like in this role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
