At a Glance
- Tasks: Provide top-notch customer service and operational support for shipping issues.
- Company: Join Marken, a leader in healthcare logistics with a focus on innovation.
- Benefits: Competitive pay, flexible hours, and opportunities for growth in a dynamic environment.
- Other info: Work in a supportive team with various shift patterns and potential for overtime.
- Why this job: Make a real difference in healthcare logistics while developing strong customer relationships.
- Qualifications: Fluency in English and Czech, strong communication skills, and a team player attitude.
The predicted salary is between 24000 - 30000 £ per year.
To provide an enhanced level of customer services and operational support. Customer Service Associates will deal with shipment specific and other service-related issues.
Job Location: Marken UPS, Alexandra House, 21 Clifton Hall Road, Edinburgh, EH28 8PW
Work Schedule: Monday to Friday, 40 hours per week. Various shift patterns, weekend and bank holiday working as required.
Essential Requirements: Fluency in English and Czech
Responsibilities:
- Booking and processing booking requests within the Marken internal database, generating and verifying shipping documentation where applicable
- Monitoring all shipments daily to ensure that shipments are collected and delivered within agreed time frames
- Working with customers internal and external on a daily basis, with the aim of developing an excellent working relationship
- Working with shippers to ensure that collection requirements are met and that they are kept informed at all times during the process
- Liaise with all relevant departments within the Global and Domestic Marken network to ensure all customer requirements are met
- Working with all Marken offices and Local Service Providers to ensure the logistics transfer is handled efficiently thus meeting desired turnaround times
- Entering clinical trial sites into the Marken internal database
- Answering and dealing with general telephone and email requests from external customers and internal departments and colleagues
- Preparing, verifying and distributing country specific project documentation
- Attending customer meetings and teleconferences when required
Qualifications:
- High school diploma, GED, or International equivalent
- Fluency in Czech and English is essential for this role
- Strong written and verbal communication skills
- Multi-tasking abilities
- Working knowledge of Microsoft Word, Excel, Access, and Outlook
- Willing to work flexible hours and overtime on occasion
- Good working knowledge of computers
- Thorough understanding of the aviation and airline networks
- Excellent communication skills and ability to influence others
- Excellent problem solving and prioritization skills
- Team player mentality with ability to work on own initiative
- Flexibility in working hours, including weekend and bank holidays when required
Customer Service Associate - Fluency in English and Czech in Dunfermline employer: UPS
At Marken UPS, we pride ourselves on being an exceptional employer that values innovation and teamwork in the heart of Edinburgh. Our commitment to employee growth is reflected in our supportive work culture, where associates are encouraged to develop their skills and advance their careers while enjoying a competitive benefits package. Join us to be part of a dynamic team dedicated to delivering excellence in healthcare logistics, all within a vibrant city known for its rich history and culture.
