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- Tasks: Monitor shipments and provide top-notch customer service support.
- Company: Join Marken, a vital part of UPS Healthcare, revolutionising logistics.
- Benefits: Flexible hours, competitive pay, and a supportive team environment.
- Why this job: Make a difference in healthcare logistics while developing your skills.
- Qualifications: Strong IT skills and excellent communication abilities required.
- Other info: Dynamic role with opportunities for growth and learning.
The predicted salary is between 36000 - 60000 £ per year.
Job Location: Marken, Alexandra House, 21 Clifton Hall Road, Edinburgh, EH28 8PW
Work Schedule: 40 Hours Per Week, various days and shift patterns, total flexibility required to suit the needs of the business, which may be of an urgent medical nature.
Marken is a wholly owned subsidiary of UPS and is a critical part of UPS Healthcare. Marken offers a state of the art GMP compliant depot network and logistic hubs for clinical drug product storage and distribution worldwide, and supports cell and gene therapy logistics services from clinical to commercial, while maintaining the leading position for Direct-to-Patient and Home Healthcare services, biological sample shipments and biological kit production.
Job Purpose
To provide an enhanced level of customer services and operational support. Customer Services track and trace agent will deal with shipment-specific and other logistical issues.
Main Duties And Responsibilities
- To monitor all shipments on a daily basis to ensure that shipments are collected and delivered within agreed time frames.
- Provide logistical and operational support to facilitate efficient shipment journey.
- Intervene on at-risk or delayed shipments effectively and in line with SOPs.
- Continuous improvement of operational and logistical execution.
- Working with customers, internal & external, on a daily basis with the aim of developing an excellent working relationship.
- Liaise with all relevant departments within Global and Domestic Marken and UPS networks to ensure that all customer requirements are met.
- Working with all Marken offices and Local Service Providers to ensure the logistics transfer is handled efficiently this meeting desired turn around times.
- Develop and employ deep understanding of import/export guidance on a regional basis.
- Preparing, verifying and distributing country specific project documentation.
- Preparing and distributing reports to Customers, internal and external.
- Attending customer meetings and teleconferences, when required.
Requirements
- Excellent IT skills: Microsoft Suite, Excel, Word, Outlook, Power BI, Teams, SharePoint.
- Thorough understanding of Aviation/Airline networks.
- Excellent Communication Skills And Ability To Influence Others.
- Team player mentality, with ability to work on own initiative.
- Excellent Problem Solving And Prioritization Skills Essential.
- Flexibility in working hours required.
- Weekend coverage required in Customer Services as required.
Employee Type: Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Customer Services Associate - Track and Trace employer: UPS
Contact Detail:
UPS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Associate - Track and Trace
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those working at Marken or UPS. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research the company’s services, especially around track and trace logistics. Show us you’re passionate about customer service and how you can contribute to their mission.
✨Tip Number 3
Practice your problem-solving skills! Think of examples where you’ve tackled challenges in previous roles. We want to see how you handle pressure and keep things running smoothly, just like in the job description.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Marken.
We think you need these skills to ace Customer Services Associate - Track and Trace
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Services Associate role. Highlight your relevant experience in logistics and customer service, and don’t forget to mention your IT skills, especially with Microsoft Suite and any other tools mentioned in the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. Mention your problem-solving skills and how you can contribute to the team’s success in managing shipments and enhancing customer relationships.
Showcase Your Flexibility: Since the role requires flexibility in working hours, make sure to mention your availability in your application. Let us know that you’re ready to adapt to various shifts and weekend coverage as needed!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on our radar quickly!
How to prepare for a job interview at UPS
✨Know Your Stuff
Make sure you understand the ins and outs of the logistics and customer service industry, especially in relation to track and trace. Brush up on your knowledge of shipment processes and how they relate to customer satisfaction. This will show that you're not just interested in the role, but that you’re genuinely invested in the company's mission.
✨Show Off Your Tech Skills
Since the job requires excellent IT skills, be prepared to discuss your experience with Microsoft Suite, Power BI, and other relevant tools. Maybe even bring examples of reports or projects you've worked on. This will demonstrate your capability and readiness to hit the ground running.
✨Communicate Like a Pro
Excellent communication is key in this role. Practice articulating your thoughts clearly and confidently. Think about how you can influence others positively and be ready to share examples of how you've done this in past roles. This will highlight your ability to build relationships, which is crucial for success.
✨Flexibility is Key
Given the nature of the job, flexibility in working hours is essential. Be honest about your availability and willingness to adapt to various shift patterns. Showing that you can handle urgent situations calmly and effectively will set you apart from other candidates.
