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For Companies At a Glance
- Tasks: Provide top-notch customer service and resolve queries for UPS Preferred accounts.
- Company: Join a Fortune Global 500 company with a rewarding culture.
- Benefits: Enjoy competitive pay, hybrid work options, and career development opportunities.
- Why this job: Make a real difference by helping customers solve their shipping challenges.
- Qualifications: Strong communication skills and a passion for problem-solving.
- Other info: Perfect entry-level role with potential for growth in a dynamic environment.
The predicted salary is between 30000 - 42000 £ per year.
Customer Service Associate – Nottingham (Hybrid)
Overview
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
Job Description
Job Summary
This position provides a one-to-one customer service experience for UPS Preferred accounts. He/She analyzes and resolves problems, solves tracing and claim inquiries, and maintains ownership of customer situations through resolution which may include follow-ups and making outbound calls.
Responsibilities
- Answer inbound calls/emails from customers regarding, but not limited to, tracking enquiries, tracing, billing, brokerage issues, claims, UPS products and services
- Resolve customer queries and making outbound calls/emails to ensure resolution.
- Maintain ownership of queries through to resolution ensuring the customer receives regular updates at appropriate intervals.
- Update and utilize in house systems to record customer activity.
- Provide customers with updates when service issues occur that may impact delivery or collection of their shipments
- Assisting customers with the correct UPS solution for business issues associated with, but not limited to, UPS products and services, UPS business technologies, tracking, billing and claims.
- Dealing with multiple, complex customer issues.
Qualifications
- Excellent verbal and written communication skills
- Ability to communicate effectively at all levels within the customers organisation and internally
- Interpersonal Skills
- Professional, sincere and proactive interpersonal skills
- The ability to present a positive image of UPS, convey an eagerness, willingness and desire to assist customers on all inquiries.
- Problem solving skills
- Ability to identify customers’ needs and resolving issues to customer’s satisfaction in a timely manner.
- Time Management Skills
- Resolving customer issues and following up with customers in a timely manner
- High school diploma, GED, or international equivalent
- Strong oral and written communication skills
- Strong problem-solving skills
- Previous customer service experience – Preferred
Employee Type
Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Other
- Industries
- Truck Transportation
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Customer Service Associate - Nottingham (Hybrid) employer: UPS
Contact Detail:
UPS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Associate - Nottingham (Hybrid)
✨Tip Number 1
Get to know the company! Research UPS and its culture. When you understand their values, you can tailor your conversations to show how you fit right in. Plus, it’ll help you ask smart questions during interviews.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling tricky questions about problem-solving and customer interactions.
✨Tip Number 3
Network like a pro! Connect with current or former UPS employees on LinkedIn. They can give you insider tips and might even refer you for the role. Don’t be shy; people love sharing their experiences!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can keep track of your application status easily. Let’s get you that Customer Service Associate position!
We think you need these skills to ace Customer Service Associate - Nottingham (Hybrid)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Associate role. Highlight your relevant experience and skills that match the job description, especially your communication and problem-solving abilities.
Showcase Your Customer Service Skills: Since this role is all about providing top-notch customer service, share specific examples from your past experiences where you successfully resolved customer issues or improved their experience. We love seeing how you’ve made a difference!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. This shows us that you can communicate effectively, which is key for this position.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at UPS
✨Know Your Stuff
Before the interview, make sure you understand UPS's services and products inside out. Familiarise yourself with common customer service scenarios they might face, like tracking issues or billing queries. This will show that you're proactive and genuinely interested in the role.
✨Practice Makes Perfect
Rehearse your answers to common interview questions, especially those related to problem-solving and customer service. Think of specific examples from your past experiences where you've successfully resolved customer issues. This will help you articulate your skills clearly during the interview.
✨Show Off Your Communication Skills
Since excellent verbal and written communication is key for this role, practice speaking clearly and confidently. You might even want to prepare a few questions to ask the interviewer about their customer service approach, which shows your engagement and interest.
✨Be Ready to Demonstrate Your Problem-Solving Skills
Prepare to discuss how you would handle complex customer issues. Think through a few scenarios where you had to identify a customer's needs and resolve their problems efficiently. This will highlight your ability to maintain ownership of queries and provide timely updates, which is crucial for the role.