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For Companies At a Glance
- Tasks: Enhance customer service and resolve issues while collaborating across teams.
- Company: Join UPS, a leader in logistics and healthcare solutions.
- Benefits: Permanent role with competitive salary and full-time hours.
- Why this job: Make a real difference in client relationships and grow your career.
- Qualifications: Bachelor's degree and experience in customer service management.
- Other info: Dynamic work environment with opportunities for training and mentoring.
The predicted salary is between 36000 - 60000 £ per year.
Join us as a Client Relationship Manager at UPS. We are looking for 2 candidates – one based in Edinburgh and the other in London.
Job Purpose
The Client Relationship Manager will provide a consistently high level of service to clients through a dedicated central point of contact for Service Management and problem resolution.
Work Schedule
Monday to Friday – 8:00 am to 5:30 pm (flexibility required)
Locations
- Edinburgh – Marken, Alexandra House, 21 Clifton Hall Road, EH28 8PW
- London – Marken, 648 River Gardens, Feltham, TW14 0RB
Main Duties and Responsibilities
- Improve customer service experience, create both engaged customers and employees, and facilitate organic growth.
- Participate in the customer agreement of service and response standards and ensure that these standards are maintained or exceeded during program delivery.
- Work in a cross‑functional capacity to ensure the activities related to various entities fit with customer requirements and Marken network guidelines, policies and procedures.
- Establish and communicate service metrics: monitor and analyze results, implementing changes.
- Take ownership of customer issues and follow problems through to resolution.
- Set a clear mission and deploy strategies focused toward that mission.
- Analyze statistics and compile accurate reports.
- Keep ahead of industry developments and apply best practices to areas of improvement.
- Control resources and utilize assets to achieve qualitative and quantitative targets.
- Maintain an orderly workflow according to priorities.
- Improve customer service quality results by studying, evaluating, and redesigning processes.
Requirements
- Bachelor's degree in a related field.
- Experience managing a Customer Service function.
- Understanding of Central Lab and Clinical Trial supplies industry desired.
- Ability to think strategically and to lead a team.
- Excellent written and verbal communication skills.
- Strong client‑facing and communication skills.
- Excellent knowledge of management methods and techniques.
- Ability to translate your skills to other employees through training and mentoring.
- Advanced troubleshooting and multi‑tasking skills.
Employee Type
Permanent
Company
Marken is a wholly owned subsidiary of UPS and a critical part of UPS Healthcare, offering a state‑of‑the‑art GMP‑compliant depot network and logistics hubs for clinical drug product storage and distribution worldwide.
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Sales and Business Development
Industries
Truck Transportation
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Client Relationship Manager employer: UPS
Contact Detail:
UPS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Relationship Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at UPS on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can double your chances of landing that interview.
✨Tip Number 2
Prepare for the interview by researching UPS's values and recent developments in the logistics industry. Show us that you’re not just another candidate; you’re genuinely interested in how you can contribute to their mission.
✨Tip Number 3
Practice your communication skills! As a Client Relationship Manager, you'll need to demonstrate excellent client-facing abilities. Role-play common interview questions with a friend to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the UPS team.
We think you need these skills to ace Client Relationship Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Client Relationship Manager role. Highlight your experience in customer service and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a perfect fit. We love seeing genuine enthusiasm for what we do at UPS.
Showcase Your Communication Skills: Since this role requires excellent written and verbal communication, make sure your application reflects that. Keep your language clear and professional, but don’t be afraid to let your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team at UPS!
How to prepare for a job interview at UPS
✨Know Your Client Relationship Basics
Make sure you brush up on the fundamentals of client relationship management. Understand how to improve customer service experiences and what strategies can help create engaged customers. This will show your potential employer that you're ready to hit the ground running.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've taken ownership of customer issues in the past and followed them through to resolution. Being able to articulate your problem-solving process will highlight your ability to manage challenges effectively, which is crucial for this role.
✨Familiarise Yourself with Industry Standards
Since the role involves working within the Central Lab and Clinical Trial supplies industry, do some research on current trends and best practices. Showing that you’re knowledgeable about the industry will impress the interviewers and demonstrate your commitment to continuous improvement.
✨Practice Your Communication Skills
As a Client Relationship Manager, strong written and verbal communication skills are essential. Practice articulating your thoughts clearly and confidently. You might even want to role-play common interview questions with a friend to refine your delivery.