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- Tasks: Provide top-notch customer service and support for shipment logistics.
- Company: Join a leading logistics company with a focus on teamwork and innovation.
- Benefits: Permanent position with competitive pay and flexible working hours.
- Other info: Dynamic role with opportunities for growth in a supportive environment.
- Why this job: Make a difference in customers' lives by ensuring timely deliveries.
- Qualifications: Fluency in English and Czech, plus strong IT and communication skills.
The predicted salary is between 25000 - 30000 £ per year.
Job Location: Marken, Alexandra House, 21 Clifton Hall Road, Edinburgh, EH28 8PW
Work Schedule: 40 hours per week, various days and shift patterns. Flexibility required to suit the needs of the business, which may be of an urgent medical nature.
Job Purpose: To provide an enhanced level of customer services and operational support. The Customer Services track and trace agent will deal with shipment‑specific and other logistical issues.
Main Duties and Responsibilities:
- Monitor all shipments on a daily basis to ensure that shipments are collected and delivered within agreed time frames.
- Provide logistical and operational support to facilitate an efficient shipment journey.
- Intervene on at‑risk or delayed shipments effectively and in line with SOPs.
- Continuously improve operational and logistical execution.
- Work with customers, internal and external, on a daily basis with the aim of developing an excellent working relationship.
- Liaise with all relevant departments within Global and Domestic Marken and UPS networks to ensure that all customer requirements are met.
- Work with all Marken offices and local service providers to ensure the logistics transfer is handled efficiently and meets desired turnaround times.
- Develop and employ a deep understanding of import/export guidance on a regional basis.
- Prepare, verify and distribute country‑specific project documentation.
- Prepare and distribute reports to customers, internal and external.
- Attend customer meetings and teleconferences when required.
Requirements:
- Fluency in English and Czech.
- Excellent IT skills, including Microsoft Suite (Excel, Word, Outlook), Power BI, Teams, SharePoint.
- Thorough understanding of aviation/airline networks.
- Excellent communication skills and the ability to influence others.
- Team‑player mentality, with the ability to work on own initiative.
- Excellent problem‑solving and prioritisation skills.
- Flexibility in working hours required; weekend coverage required in Customer Services as needed.
Employment Type: Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Customer Services Associate in Caerphilly employer: UPS
Contact Detail:
UPS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Associate in Caerphilly
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice makes perfect! Prepare for interviews by doing mock sessions with friends or family. Focus on common customer service scenarios and how you'd handle them, so you're ready to impress when it counts.
✨Tip Number 3
Show your enthusiasm! When you get an interview, let your passion for customer service shine through. Share specific examples of how you've gone above and beyond for customers in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Services Associate in Caerphilly
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Services Associate role. Highlight your relevant experience, especially in logistics and customer service, and don’t forget to mention your IT skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. Mention your problem-solving skills and how you can contribute to improving operational efficiency.
Showcase Your Communication Skills: Since this role involves liaising with various departments and customers, make sure to demonstrate your excellent communication skills in your application. Use clear and concise language to show you can influence and build relationships.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on board as a potential new team member!
How to prepare for a job interview at UPS
✨Know Your Stuff
Make sure you understand the ins and outs of the customer services role. Familiarise yourself with shipment tracking, logistical issues, and how to handle delays. This will show that you're not just interested in the job, but that you’re ready to hit the ground running.
✨Show Off Your Tech Skills
Since the role requires excellent IT skills, brush up on Microsoft Suite, Power BI, and any other relevant tools. Be prepared to discuss how you've used these in past roles or projects. A little demonstration of your tech-savviness can go a long way!
✨Communication is Key
This position involves liaising with various departments and customers, so practice your communication skills. Think about examples where you've successfully influenced others or resolved conflicts. Being able to articulate your thoughts clearly will impress the interviewers.
✨Flexibility is Your Friend
The job requires flexibility in working hours, so be ready to discuss your availability. Share any experiences where you’ve adapted to changing schedules or urgent needs. Showing that you can handle the unexpected will demonstrate your commitment to the role.