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- Tasks: Provide top-notch customer service and support for shipment tracking.
- Company: Join a leading logistics company with a focus on teamwork.
- Benefits: Permanent position with competitive pay and flexible hours.
- Other info: Dynamic work environment with opportunities for growth and development.
- Why this job: Be the hero in logistics, ensuring timely deliveries and happy customers.
- Qualifications: Strong communication skills and proficiency in Microsoft Suite required.
The predicted salary is between 25000 - 30000 £ per year.
To provide an enhanced level of customer services and operational support. Customer Services Track and Trace Agents will deal with shipment specific and other logistical issues.
Job Location: Marken, Alexandra House, 21 Clifton Hall Road, Edinburgh, EH28 8PW
Work Schedule: Tuesday to Saturday, various shift patterns to be advised, 40 hours per week
Responsibilities:
- To monitor all shipments daily to ensure that shipments are collected and delivered within agreed time frames.
- Provide logistical and operational support to facilitate efficient shipment journey.
- Intervene on at-risk or delayed shipments effectively and in line with standard operating procedures.
- Continuous improvement of operational and logistical execution.
- Working with customers, internal and external, on a daily basis with the aim of developing an excellent working relationship.
- Liaise with all relevant departments within the Global and Domestic Marken and UPS networks to ensure that all client requirements are met.
- Working with all Marken offices and Local Service Providers to ensure the logistics transfer is handled efficiently thus meeting desired turn around times.
- Develop and employ a deep understanding of import/export guidance on a regional basis.
- Preparing, verifying, and distributing reports to customers, internal and external.
- Preparing, verifying, and distributing country specific project documentation.
- Attending client meetings and teleconferences when required.
- Administrative tasks to ensure data integrity and accuracy.
Qualifications:
- Skilled in the use of Microsoft Suite (Excel, Word and Outlook)
- Knowledgeable with computers
- Excellent communication skills with the ability to influence others
- Excellent problem solving and prioritization skills
- Thorough understanding of Aviation/airline networks
- Flexibility in working hours when required.
Employee Type: Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Customer Service Associate - Track and Trace in Caerphilly employer: UPS
Contact Detail:
UPS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Associate - Track and Trace in Caerphilly
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at Marken or UPS. A friendly chat can open doors and give you insider info on what they're really looking for.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and logistics. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Show off your problem-solving skills during the interview! Think of examples from your past experiences where you successfully handled challenges, especially in customer service or logistics.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at Marken.
We think you need these skills to ace Customer Service Associate - Track and Trace in Caerphilly
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills, like problem-solving and communication. We want to see how you can bring your unique flair to the role!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the Customer Service Associate position and how your background aligns with our needs. Let us know what makes you tick!
Showcase Your Skills: Don’t forget to mention your proficiency in Microsoft Suite and any experience with logistics or shipment tracking. We’re looking for someone who can hit the ground running, so highlight those skills!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. We can’t wait to hear from you!
How to prepare for a job interview at UPS
✨Know Your Stuff
Make sure you understand the ins and outs of the logistics and shipment processes. Brush up on your knowledge of import/export guidelines and be ready to discuss how you can contribute to improving operational efficiency.
✨Show Off Your Communication Skills
Since this role involves liaising with various departments and customers, practice articulating your thoughts clearly. Think of examples where you've successfully influenced others or resolved issues through effective communication.
✨Be Ready for Problem-Solving Scenarios
Prepare for questions that test your problem-solving abilities. Think of specific situations where you had to intervene in a delayed shipment or resolve a logistical issue, and explain how you handled it.
✨Flexibility is Key
Demonstrate your willingness to adapt to different shift patterns and working hours. Share any past experiences where you’ve had to be flexible in your role, as this will show you're a team player who can handle the dynamic nature of the job.