At a Glance
- Tasks: Provide top-notch customer service and operational support for shipping logistics.
- Company: Join Marken, a leading subsidiary of UPS in healthcare logistics.
- Benefits: Permanent position with competitive pay and flexible working hours.
- Other info: Opportunity to grow in a supportive and innovative work environment.
- Why this job: Be part of a dynamic team making a real difference in healthcare logistics.
- Qualifications: Strong communication skills and proficiency in Microsoft Office required.
The predicted salary is between 25000 - 30000 £ per year.
Marken is a wholly owned subsidiary of UPS and is a critical part of UPS Healthcare. Marken offers a state of the art GMP compliant depot network and logistics hubs for clinical drug product storage and distribution worldwide, and supports cell and gene therapy logistics services from clinical to commercial, while maintaining the leading position for Direct-to-Patient and Home Healthcare services, biological sample shipments and biological kit production.
Job Location: Marken UPS, Alexandra House, 21 Clifton Hall Road, Edinburgh, EH28 8PW
Work Schedule: Monday to Friday - 40 hours per week, weekend coverage as required, flexibility in working hours required for this role.
Job Purpose: To provide an enhanced level of customer services and operational support. Customer Service Associates will deal with shipment specific and other service-related issues.
Main Duties And Responsibilities:
- Booking and processing booking requests within the Marken internal database, generating and verifying shipping documentation where applicable.
- Monitoring all shipments daily to ensure that shipments are collected and delivered within agreed time frames.
- Working with customers, internal and external, on a daily basis with the aim of developing an excellent working relationship.
- Working with shippers to ensure that collection requirements are met and that they are kept informed at all times during the process to ensure visibility.
- Liaise with all relevant departments within the Global and Domestic Marken network to ensure that all customers requirements are met.
- Working with all Marken offices and Local Service Providers to ensure the logistics transfer is handled efficiently thus meeting desired turn around times.
- Entering clinical trial sites into the Marken internal database.
- Answering and dealing with general telephone and email requests from external customers and internal departments and colleagues.
- Preparing, verifying and distributing country specific project documentation.
- Attending customer meetings and teleconferences, when required.
Requirements:
- Skilled in the use of Microsoft Suite, Excel, Word, Outlook, Teams, PowerPoint.
- A good working knowledge of computers and IT packages.
- Thorough understanding of Aviation/Airline networks.
- Excellent communication skills with the ability to influence others.
- Excellent problem solving and prioritization skills essential.
- Flexibility in working hours required. Weekend coverage as required.
- Team player mentality with the ability to work on own initiative.
Employee Type: Permanent. UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Customer Service Associate in Caerphilly employer: UPS
Marken, a subsidiary of UPS, is an exceptional employer located in Edinburgh, offering a dynamic work environment that prioritises employee growth and development. With a strong focus on customer service excellence and operational support, employees benefit from a collaborative culture, comprehensive training opportunities, and the chance to be part of innovative healthcare logistics. The company's commitment to flexibility and inclusivity ensures that every team member can thrive while contributing to meaningful projects in the healthcare sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Associate in Caerphilly
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Marken on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you'd handle tricky situations or difficult customers. We want you to shine and show off those problem-solving skills!
✨Tip Number 3
Show your enthusiasm for the role! When you get the chance to speak with someone from Marken, let them know why you're excited about being a Customer Service Associate. Passion goes a long way in making a memorable impression.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can keep you fresh in their minds and shows that you’re genuinely interested in the position. Plus, it’s a great way to reiterate your fit for the role.
We think you need these skills to ace Customer Service Associate in Caerphilly
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service Associate role. Highlight your experience with customer interactions and any relevant skills, like using Microsoft Suite or problem-solving abilities. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about customer service and how your background fits with Marken's mission. We love seeing genuine enthusiasm, so let your personality come through!
Showcase Your Communication Skills:Since communication is key in this role, make sure your application reflects your ability to convey information clearly. Whether it's in your CV or cover letter, we want to see examples of how you've effectively communicated with customers or colleagues in the past.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you'll be able to keep track of your application status. Plus, we love seeing candidates who take that extra step!
How to prepare for a job interview at UPS
✨Know Your Stuff
Make sure you understand the ins and outs of the customer service role at Marken. Familiarise yourself with their logistics services, especially around clinical drug product storage and distribution. This will show that you're genuinely interested and prepared.
✨Show Off Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly. Think of examples from your past experiences where you successfully influenced others or resolved issues. This will help demonstrate your ability to build relationships with customers and colleagues.
✨Be Ready for Problem-Solving Questions
Expect questions that assess your problem-solving skills. Prepare specific scenarios where you had to prioritise tasks or handle unexpected challenges. This will highlight your ability to think on your feet and adapt to changing situations.
✨Flexibility is Key
Given the need for flexibility in working hours, be ready to discuss your availability. Show that you're open to weekend coverage and can adjust your schedule as needed. This will reflect your commitment to the role and the team.
