At a Glance
- Tasks: Provide top-notch customer service and operational support for shipping issues.
- Company: Join Marken, a leader in healthcare logistics with a focus on innovation.
- Benefits: Competitive pay, flexible hours, and opportunities for growth in a dynamic environment.
- Other info: Work in a supportive team with various shift patterns and potential for overtime.
- Why this job: Make a real difference in healthcare logistics while developing strong customer relationships.
- Qualifications: Fluency in English and Czech, strong communication skills, and a team player attitude.
The predicted salary is between 24000 - 28000 £ per year.
To provide an enhanced level of customer services and operational support. Customer Service Associates will deal with shipment specific and other service-related issues.
Job Location: Marken UPS, Alexandra House, 21 Clifton Hall Road, Edinburgh, EH28 8PW
Work Schedule: Monday to Friday, 40 hours per week. Various shift patterns, weekend and bank holiday working as required.
Essential Requirements: Fluency in English and Czech
Responsibilities:
- Booking and processing booking requests within the Marken internal database, generating and verifying shipping documentation where applicable
- Monitoring all shipments daily to ensure that shipments are collected and delivered within agreed time frames
- Working with customers internal and external on a daily basis, with the aim of developing an excellent working relationship
- Working with shippers to ensure that collection requirements are met and that they are kept informed at all times during the process
- Liaise with all relevant departments within the Global and Domestic Marken network to ensure all customer requirements are met
- Working with all Marken offices and Local Service Providers to ensure the logistics transfer is handled efficiently thus meeting desired turnaround times
- Entering clinical trial sites into the Marken internal database
- Answering and dealing with general telephone and email requests from external customers and internal departments and colleagues
- Preparing, verifying and distributing country specific project documentation
- Attending customer meetings and teleconferences when required
Qualifications:
- High school diploma, GED, or International equivalent
- Fluency in Czech and English is essential for this role
- Strong written and verbal communication skills
- Multi-tasking abilities
- Working knowledge of Microsoft Word, Excel, Access, and Outlook
- Willing to work flexible hours and overtime on occasion
- Good working knowledge of computers
- Thorough understanding of the aviation and airline networks
- Excellent communication skills and ability to influence others
- Excellent problem solving and prioritization skills
- Team player mentality with ability to work on own initiative
- Flexibility in working hours, including weekend and bank holidays when required
Customer Service Associate - Fluency in English and Czech in Broughton employer: UPS
At Marken, we pride ourselves on being an exceptional employer that values innovation and teamwork in the healthcare logistics sector. Our Edinburgh location offers a dynamic work environment with opportunities for professional growth, competitive benefits, and a supportive culture that encourages collaboration and excellence. Join us to make a meaningful impact while enjoying a fulfilling career in customer service.
