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For Companies At a Glance
- Tasks: Book and manage expedited shipments while providing top-notch customer service.
- Company: Join MNX, a leader in critical logistics and supply chain services.
- Benefits: Enjoy a supportive culture, career growth, and competitive pay.
- Why this job: Make a real difference by helping customers with their urgent shipping needs.
- Qualifications: Experience in customer support and strong communication skills are essential.
- Other info: Fast-paced environment with opportunities to learn and grow.
The predicted salary is between 24000 - 36000 £ per year.
Customer Service Associates are responsible for booking expedited domestic and international shipments for national customers. They provide quality shipping solutions and ensure professional customer service by liaising with key parties, including third-party suppliers and other company offices.
Key Responsibilities
- Answer phone calls promptly and professionally to meet clients' shipping needs.
- Support the Account Manager and Customer Service Team in managing escalations and liaising between clients, vendors/partners, and the company.
- Input, monitor, and process shipments using MNX’s system, ensuring compliance with Standard Operating Procedures (SOPs) and special instructions for pick-up and delivery.
- Notify relevant parties of any changes in shipment statuses and pre-alert service partners of special service requests.
- Advise customers of delays and quote accurate charges for services.
- Ensure that each shipment generates the maximum contribution to the company by meeting the required service levels at the lowest possible cost.
- Review working processes with carriers and transport companies to ensure best practices and competitive fees.
- Assist the sales team with domestic and ad hoc quotations and client/product knowledge.
- Respond to domestic bill queries from customers in a timely manner.
- Assist co-workers and ensure all incomplete work is followed up before the end of the shift.
- Create and update customer reports as required for presentation.
- Extract and clean up raw data from all systems.
- Oversee RDRs and POD entries to ensure timely data submission.
- Ensure all zero ratings are completed for all customers.
Skills And Experience
- Proven experience in a customer support role or similar position.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and work efficiently in a fast-paced environment.
- A positive attitude and a passion for helping others.
This description is not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the position. It is, instead, a description of the essential elements of the position that are needed for recruitment, placement, orientation, training, competency and performance management, classification, compensation determination and other Human Resource actions.
Customer Service Associate in Bishop Auckland employer: UPS
Contact Detail:
UPS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Associate in Bishop Auckland
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on MNX and UPS. Understanding their values and mission will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when answering questions about handling customer queries.
✨Tip Number 3
Show off your skills! During the interview, highlight your problem-solving abilities and how you've successfully managed customer issues in the past. Real-life examples can make a big impact!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds.
We think you need these skills to ace Customer Service Associate in Bishop Auckland
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Associate role. Highlight your relevant experience in customer support and showcase how your skills align with what we’re looking for at MNX.
Show Off Your Communication Skills: Since this role is all about liaising with clients and partners, let your communication skills shine through in your application. Use clear and concise language, and don’t forget to proofread for any typos!
Demonstrate Problem-Solving Abilities: We love candidates who can think on their feet! Include examples in your application that show how you’ve tackled challenges in previous roles. This will help us see your potential as a Customer Service Associate.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at UPS
✨Know the Company Inside Out
Before your interview, take some time to research MNX and its role within UPS. Understand their services, especially in logistics and supply chain management. This will not only show your interest but also help you tailor your answers to align with their values and mission.
✨Showcase Your Customer Service Skills
As a Customer Service Associate, your ability to communicate effectively is key. Prepare examples from your past experiences where you successfully resolved customer issues or improved service quality. Highlight your problem-solving skills and how you handle pressure, as this role can be fast-paced.
✨Prepare for Common Questions
Anticipate questions related to handling difficult customers, managing multiple tasks, and ensuring compliance with procedures. Practise your responses to these scenarios, focusing on your thought process and the outcomes of your actions. This will help you feel more confident during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if the company culture is the right fit for you.
