Healthcare Customer Care Representative in Nottingham

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Job Description:

Job Summary

This position provides a one-to-one customer service experience for UPS Healthcare accounts. He/She analyzes and resolves problems, solves tracing and claim inquiries, and maintains ownership of customer situations through resolution which may include follow-ups and making outbound calls.

Responsibilities

• Builds and maintains relationships with related internal functions (i.e., Billing, Delivery Information and Operations).
• Analyzes and resolves Healthcare account issues.

Qualifications

• High school diploma, GED, or International equivalent
• Strong oral and written communication skills
• Strong problem solving skills
• Extensive experience from UPS PCA and/or UPS Healthcare

Employee Type

Permanent

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