At a Glance
- Tasks: Lead customer service operations and manage daily order entry for diverse clients.
- Company: Join UPS Supply Chain Solutions, a leader in logistics and customer care.
- Benefits: Enjoy a permanent position with competitive pay and a supportive work environment.
- Other info: Opportunity to develop training programs and improve operational processes.
- Why this job: Make a real difference by enhancing customer experiences across various sectors.
- Qualifications: Strong leadership skills and experience in customer service management required.
The predicted salary is between 30000 - 40000 £ per year.
The Customer Care Supervisor manages the daily order entry and customer service operations for UPS Supply Chain Solutions across multiple clients and sectors (healthcare, high-tech, retail). He/She serves as the primary liaison between clients, customers (i.e., clients’ customers), customer service staff, and internal functional groups.
This position manages high volume and high touch customer contact through heavy phone interaction and regular face-to-face meetings (e.g., customer visits, quarterly business reviews, etc.). The Customer Care Supervisor keeps clients updated with service, product, customer, and system issues.
He/She is responsible for participating in client solution development and ongoing maintenance of clients’ profits and losses. This position works with the Information Technology (IT) group to resolve system issues and service failures and to implement system enhancements.
The Customer Care Supervisor ensures successful Electronic Data Interchange (EDI) implementation. He/She assists with functional administrative activities and reconciles Agency Reimbursement Amount (ARA) based account reviews.
This position manages the customer service training program and ensures compliance (i.e., contractual, regulatory, and corporate). He/She leads the development and writing of standard operating procedures (SOPs), work instructions, processes, and SOWs.
This position generates reports (e.g., performance, phone call statistics, profitability, service, etc.) and measures and analyzes performance results. The Customer Care Supervisor supervises others within the department.
Employee Type Permanent. UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Customer Care Supervisor employer: UPS Supply Chain Solutions
UPS Supply Chain Solutions is an exceptional employer that prioritises employee growth and development, offering comprehensive training programmes and opportunities for career advancement within a dynamic and supportive work culture. Located in a vibrant sector, our team thrives on collaboration and innovation, ensuring that every employee plays a vital role in delivering outstanding customer service across diverse industries. Join us to be part of a company that values your contributions and fosters a workplace free from discrimination and harassment.
Contact Details:
UPS Supply Chain Solutions Recruitment Team
