At a Glance
- Tasks: Provide top-notch customer service and operational support for shipments.
- Company: Join UPS, a global leader in logistics with a diverse team.
- Benefits: Enjoy competitive pay, career growth, and a supportive work environment.
- Other info: Flexible hours and opportunities for weekend work available.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Strong communication skills and proficiency in Microsoft Suite required.
The predicted salary is between 51750 - 63250 £ per year.
Tätigkeitsbeschreibung
Bevor Sie sich auf eine Stelle bewerben, wählen Sie Ihre bevorzugte Sprache aus den Optionen oben rechts auf dieser Seite aus.
Entdecke deine nächste Karrierechance bei einem der größten Logistikdienstleister der Welt.
Stelle dir die Vielzahl an Möglichkeiten vor, etwas zu bewegen und werde Teil eines großartigen Teams aus ganz unterschiedlichen Kulturen.
Bei uns arbeitest du mit talentierten Kolleginnen und Kollegen, die dir dabei helfen, jeden Tag über dich hinauszuwachsen.
Wir wissen, was nötig ist, um UPS in die Zukunft zu führen: Menschen mit einer einzigartigen Kombination aus Können und Leidenschaft.
Wenn du die Eigenschaften und die Motivation besitzt, dich selbst oder dein Team zu führen, findest du bei uns den Job, der zu dir passt.
Bei UPS erhältst du die Möglichkeit, deine Fähigkeiten unter Beweis zu stellen und deine Karriere auf ein neues Level zu bringen.
Job Location: Marken UPS, IQVIA Building, The Alba Centre, The Alba Campus, Livingston, EH54 7EG
Work Schedule: Monday to Friday - 40 hours per week, various shift patterns, weekend coverage as required
Job Purpose: To provide an enhanced level of customer services and operational support. Customer Services agent will deal with shipment specific and other service related issues.
Main Duties and Responsibilities
- To monitor all shipments on a daily basis to ensure that shipments are collected and delivered within agreed time frames.
- Working with customers, internal & external, on a daily basis with the aim of developing an excellent working relationship.
- Working with patients to ensure that collection requirements are met and that they are kept informed at all times during the process to ensure visibility
- Booking and processing booking requests within the Marken internal database, generating and verifying shipping documentation where applicable.
- Liaise with all relevant departments within the Global and Domestic Marken network to ensure that all customer requirements are met.
- Working with all Marken Offices and Local Service Providers to ensure logistics transfer is handled efficiently thus meeting desired turnaround times.
- Entering clinical trial sites into the Marken internal database.
- Answering and dealing with general telephone and email requests from external clients and internal departments and colleagues.
- Preparing, verifying and distributing country specific project documentation.
- Attending customer meetings and teleconferences when required.
Requirements
- Skilled in the use of Microsoft Suite (Excel, Word and Outlook).
- Good working knowledge with computers - internet, intranet, Teams
- Thorough understanding of Aviation and Airline networks.
- Excellent communication skills and ability to influence others.
- Excellent problem solving and prioritization skills essential
- Team player mentality with the ability to work on own initiative.
- Flexibility in working hours including weekend coverage when required.
Marken is a wholly owned subsidiary of UPS and is a critical part of UPS Healthcare.
Marken offers state of the art GMP compliant depot network and logistic hubs for clinical drug product storage and distribution worldwide, and supports cell and gene therapy logistics services from clinical to commercial, while maintaining the leading position for Direct-to-Patient and Home Healthcare services, biological sample shipments and biological kit production.
Art der Anstellung: Unbefristet
UPS hat sich verpflichtet, einen Arbeitsplatz zu schaffen, der frei von Diskriminierung, Belästigung und Vergeltungsmaßnahmen ist.
Im Jahr 1907 begannen zwei jugendliche Unternehmer in einem Keller in Seattle mit einem Kredit von 100 Dollar und gründeten das, was der größte Paketdienst der Welt werden sollte.
Direkt von Anfang an haben wir unser Unternehmen kontinuierlich umgestaltet, um mit unserer einzigartigen Kultur erstklassige Dienstleistungen zu erbringen, indem wir die besten Talente finden, innovative Lösungen entwickeln und alle Menschen rund um den Globus verbinden.
Future You bringt unsere Welt voran, indem wir liefern, was zählt.
#J-18808-Ljbffr
Customer Service Associate in Livingston employer: Ups Job
Polar Speed RH Logistics is an exceptional employer, offering a supportive work culture that values reliability and teamwork. With flexible working hours and opportunities for personal growth, employees can thrive in a dynamic environment while contributing to the vital delivery of sensitive medical equipment across the UK. Located in Stevenage, Hertfordshire, the company provides a unique chance to make a meaningful impact in the healthcare sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Associate in Livingston
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Ups Job. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Ups Job before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Associate in Livingston
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Ups Job:Your cover letter is your chance to shine! Tell us why you want to work at Ups Job specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Ups Job!
How to prepare for a job interview at Ups Job
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
