Dispenser in Uppingham

Uppingham Surgery is looking for an enthusiastic, patient-focused NVQ Qualified Dispenser to join our friendly and supportive dispensary team. We are a well-established GP practice serving approximately 12,700 patients in the attractive market town of Uppingham, Rutland, conveniently located just off the A47 with excellent transport links.

About the Role

As an integral member of our dispensary team, you will help ensure patients receive a safe, efficient, and high-quality dispensing service. Working in a busy primary care environment, you will contribute to the smooth running of the dispensary while delivering excellent patient care.

About You

We are looking for someone who is motivated, organised, and committed to delivering outstanding service to patients.

Essential requirements include:

• NVQ Dispensary Qualification.
• Previous experience in a dispensing or similar healthcare role.
• Good IT skills, with knowledge of SystmOne desirable but not essential as full training will be provided.
• Excellent verbal and written communication skills.
• A caring, empathetic, and professional approach when dealing with patients.
• The ability to work effectively under pressure while maintaining attention to detail.
• Strong teamwork skills alongside the confidence to work independently and use initiative.
• A commitment to maintaining confidentiality and professional standards at all times.

Main duties of the job

Key Responsibilities

• Accurately dispensing and checking prescriptions.
• Ordering, receiving, and maintaining appropriate stock levels.
• Adhering to Practice Standard Operating Procedures (SOPs).
• Supporting compliance with DSQS and CQC requirements.
• Handling telephone enquiries professionally and courteously.
• Undertaking a range of administrative duties to support the dispensary service.

About us

Why Join Uppingham Surgery?

We pride ourselves on being a supportive and forward-thinking practice where staff wellbeing and development are valued.

Benefits include:

• Modern, purpose-built facilities.
• A supportive working environment that prioritises professional development and personal wellbeing.
• A genuine patient-first approach to healthcare.
• Experienced and approachable leadership and partnership teams.
• Active membership of the Rutland Health Primary Care Network (PCN).
• A collaborative multidisciplinary team culture where everyone's contribution is valued.
• A commitment to continuous improvement, embracing the philosophy of working smarter, not harder.

Job responsibilities

To be responsible for the processingof prescriptions in accordance with practice policy and extant legislation. In addition,the post-holder will be required to support the dispensary manager in ensuringa high-level of service is delivered at all times, whilst supportingthemulti-disciplinary team in line with the strategic objectives of the practice.

To process all relevant prescriptionsas authorised by GPs and prescribing nurses where appropriate in accordancewith the principles of good practice.

The role of Dispenser requires the job holder to havegood interpersonal skills, the ability to deal with difficult patients andshort notice demands. It is essential toremain good natured and personable even during the most tryingcircumstances. The post holder must alsobe an excellent team player. Equally the role requires the holder to bemeticulous and thorough at all times and to follow strictly the Practice andDispensary protocols.

Thefollowing are the core responsibilities of the Dispenser. There may be onoccasion, a requirement to carry out other tasks; this will be dependent uponfactors such as workload and staffing levels:

To ensure that allmedicines and appliances dispensed are checked against the prescription andwhenever there is doubt about the appropriateness of the item, or about thedose or labelling instructions to check with the authorising doctor or dutydoctor.

To collect all dueprescription charges and ensure that the patient declaration on the reverseof the FP10 is duly filled in and signed by the patient.

To ensure that allmonies received or handled on behalf of the Practice are appropriately storedand banked and a record kept of all financial transactions.

To endorse allprescription forms as appropriate, collate and forward the forms in a securemanner to the PPA for processing and reimbursement. The forms should be bundled in accordancewith current PPA guidelines and include any necessary accompanying paperworksuch as the FP34D and invoices as required by the PPA.

To promptly forward allinvoices and dispensary related correspondence to the Dispensary Manager orthe Practice Manager.

To notify theauthorising doctor of any FP10 returns/feedback from the PPA so that anyappropriate remedial action may be taken.

To operate efficientstock control appropriate to the needs of the Practice with the objective of ensuring continuity of supply for patients and minimising wastage through outof date stock.

To check invoicesagainst individual stock deliveries and to annotate each item as having beenchecked.

To ensure that drugs arestored in an appropriate manner in accordance with the accompanyinginstructions.

To ensure that shelvesand all work surfaces are regularly cleaned to maintain a high level ofhygiene within the dispensary and that all dispensary equipment is kept cleanand kept in good working order.

To take prompt action inresponse to any drug alert bulletins that may be received from time to time.

To ensure thatrefrigerated items are stored at the appropriate temperature and to maintaina temperature control record/logbook.

To maintain full andaccurate records of all dispensing transactions incorporating the use ofcomputers when available and appropriate.

Person Specification

Qualifications

• NVQ level 2 qualification as a dispenser
• Primary care experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.