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- Tasks: Manage reception duties and provide excellent customer service to clients and community members.
- Company: Join UTASS, a community support charity dedicated to helping rural communities thrive.
- Benefits: Part-time hours, meaningful work, and the chance to make a real difference.
- Why this job: Be the friendly face that supports people in need and makes a positive impact.
- Qualifications: Experience working with people and a caring, empathetic attitude are essential.
- Other info: Join a passionate team and contribute to vital community services.
The predicted salary is between 20000 - 25000 £ per year.
We are looking for a driven and motivated individual who has a passion to help people to join our busy reception team at UTASS.
Company Description
UTASS is a community support charity based in Middleton-in-Teesdale. We began informally in 1993 in response to a concerning rate of suicides among farmers locally and were formally established in May 2000. Originally created to support the agricultural sector, UTASS has responded to the needs of the wider community and gradually expanded its work, while remaining mindful of our agricultural roots. Today, we work with and for those who live and work in the rural communities across the Durham Dales, helping them to access the services, advice, and resources they need to feel supported, connected, valued, and better able to cope with life’s challenges. UTASS services are delivered by a team of 18 part‑time staff and is overseen by a board of 11 trustees. Our work is also supported by regular volunteers. More information about UTASS and the support we provide can be found on our website: www.utass.org.
Role Description
This is a part‑time, on‑site position based in Middleton‑In‑Teesdale for a Reception and Administration Support Officer. The individual in this role will manage reception duties, communicate effectively with clients and community members, handle phone inquiries, and perform various administrative and clerical tasks. This position also requires providing high‑quality customer service and being the first point of contact for visitors and callers.
Position Summary
We are looking for someone to join the UTASS reception team and play a key role as the first point of contact for people accessing our services, bringing a solution‑focused, ‘can do’ attitude and a proactive, friendly approach to supporting others. Proven experience of working with people is essential, as you will be responsible for providing a warm, welcoming and positive first impression to all visitors, whether in person, over the phone or via email. You will be organised, approachable and able to respond calmly and effectively to a wide range of enquiries. A caring and empathetic approach is vital, along with a sound understanding of how to handle sensitive information and personal data appropriately. The role requires discretion, professionalism and a strong commitment to treating everyone with dignity, respect and understanding.
Reception and Administration Support Officer employer: UPPER TEESDALE AGRICULTURAL SUPPORT SERVICES LTD
Contact Detail:
UPPER TEESDALE AGRICULTURAL SUPPORT SERVICES LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception and Administration Support Officer
✨Tip Number 1
Get to know UTASS and its mission! Understanding the charity's roots and values will help you connect with the team and show your genuine interest during interviews. Plus, it’ll give you some great talking points!
✨Tip Number 2
Practice your communication skills! As a Reception and Administration Support Officer, you'll be the first point of contact for visitors. Role-play common scenarios with friends or family to boost your confidence and ensure you come across as warm and approachable.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've helped someone or resolved an issue. This will demonstrate your proactive attitude and ability to handle enquiries effectively.
✨Tip Number 4
Don’t forget to apply through our website! Completing the application form is crucial, so make sure you follow the instructions carefully. It’s your chance to shine and show us why you’re the perfect fit for the team!
We think you need these skills to ace Reception and Administration Support Officer
Some tips for your application 🫡
Show Your Passion: Make sure to highlight your passion for helping people in your application. We want to see that you genuinely care about making a difference in the community, so share any relevant experiences that showcase this.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your responses to match the job description. We’re looking for someone who fits well with our team and understands the role, so make it personal.
Be Professional Yet Approachable: Since you'll be the first point of contact, it's important to convey professionalism while also being friendly. Use a warm tone in your writing to reflect how you would interact with clients and visitors.
Apply Through Our Website: Remember, to be considered for this role, you MUST complete the application form on our website. Don’t skip this step – it’s crucial for us to receive your application through the right channel!
How to prepare for a job interview at UPPER TEESDALE AGRICULTURAL SUPPORT SERVICES LTD
✨Know the Organisation
Before your interview, take some time to research UTASS. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role and the community they serve.
✨Showcase Your People Skills
As a Reception and Administration Support Officer, you'll be the first point of contact for clients. Prepare examples from your past experiences where you've successfully interacted with people, resolved issues, or provided excellent customer service. Highlight your ability to remain calm and friendly under pressure.
✨Demonstrate Empathy and Discretion
Given the sensitive nature of the work at UTASS, it's crucial to convey your understanding of handling personal data and sensitive information. Be ready to discuss how you would approach situations that require empathy and discretion, ensuring that you treat everyone with dignity and respect.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, the challenges faced by the reception team, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the position is the right fit for you.