At a Glance
- Tasks: Manage daily activities in student residences and ensure excellent service delivery.
- Company: Join a vibrant university campus team focused on creating a welcoming environment.
- Benefits: Enjoy 25 days holiday, life insurance, pension, and discounts at top retailers.
- Other info: Dynamic role with opportunities for personal growth and community impact.
- Why this job: Make a real difference in students' lives while developing your leadership skills.
- Qualifications: Experience in team management and strong communication skills required.
The predicted salary is between 39702 - 39702 £ per year.
A successful university campus is about so much more than buildings. It’s about the environment, the atmosphere and the people – creating that sense of home that will help students feel safe, secure, and help them thrive.
We currently have an exciting opportunity for a Residence Manager to join our team onsite at Oxford (provisional start date for this role will be 1 August 2026). This is a permanent position working 37.5 hours per week 9am-5.30pm Monday to Friday plus participation in an on-call rota. The salary is £39,702 per annum.
This role will manage the day to day activities at the designated residences including delivery of soft services and ensuring adherence to the stipulated Service Level Agreements (SLAs). You will also provide a comprehensive, effective and efficient service for the customer, in line with Company objectives, whilst maintaining a highly customer orientated ethos amongst all staff towards all internal and external customers.
Key responsibilities include:- Responsible for the supervision, recruitment, induction, training (including identifying training needs) and appraisals of cleaning and Front of House staff
- Monitor staff performance and manage issues as necessary
- Plan staff resources and monitor absence, timekeeping, timesheets and annual leave authorisation
- Ensure service standards are achieved in line with company Standard Operating Procedures (SOPs) and SLAs
- Liaise with the maintenance team to ensure appropriate works are undertaken in accordance with the SLA and facilitate approved access for maintenance contractors and visitors as required
- Manage a programme of room checks, and ensure damages and additional costs are captured and charged accordingly
- Manage the planning of Summer Vacation lets, intake and departure schedules, and deep cleaning work schedules
- Monitor and control health, safety, security and maintenance standards of the residence and grounds, carrying out regular inspections of the accommodation as required, reporting issues as necessary and investigating incidents and accidents should they occur
- Maintain and adhere to the Health and Safety at Work Act provisions in all duties undertaken, ensuring staff compliance with legislation
- Promote a culture of customer service excellence within the team and communicate with residence in a customer friendly manner ensuring high levels of customer satisfaction are achieved
- Deal with enquiries and complaints effectively, escalating as necessary
- Liaise as necessary with UPP staff, residents, University clients, and liaise if required, confidentially with the Warden and JCR representatives on site, and other agencies in relation to student welfare
We are looking for you to already have experience managing a Team in a fast paced environment with great communication and organisation skills, used to working with IT packages/databases (including Microsoft packages) and the passion to do an excellent job.
You will also be prepared to be on an on-call rota and work (with notice) additional hours when needed, especially during the main student arrival and departure weekends and flexibility to work outside of core hours to meet members of the night Team on occasion.
In return, we are offering a fun and interesting environment to work in with a competitive salary and a great benefits package which includes 25 days holiday plus bank holidays, life insurance, pension, training, two paid volunteering days each year, cycle to work scheme, store discounts, as well as discounts from a variety of top retailers, restaurants gyms and more.
UPP welcome all applications and recognise the value of having a diverse and inclusive culture, which reflects the communities we work with and has a positive impact on our people, our student residents, and our university partners.
We understand all disabilities, impairments and conditions are unique, so please advise us of any adjustments which would support you through our recruitment process and help you to thrive at work.
Our core values of Innovation, Sustainability, Community, Partnership and Respect, are fundamental to our culture and summarise what is important to our business and our people.
We are a team with energy, pace and passion; if that sounds like you, apply today.
Residence Manager employer: UPP
As a Residence Manager at our vibrant Oxford campus, you will be part of a dynamic team dedicated to creating a welcoming and supportive environment for students. We offer a competitive salary, generous benefits including 25 days holiday, life insurance, and opportunities for professional development, all within a culture that values innovation, sustainability, and community. Join us in making a meaningful impact on student life while enjoying a fun and engaging workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Residence Manager
✨Tip Number 1
Network like a pro! Reach out to current or former Residence Managers on LinkedIn or through university connections. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Show off your personality in interviews! We want to see how you connect with people, so share your experiences and how you’ve created a positive environment in past roles.
✨Tip Number 3
Prepare for situational questions! Think about how you’d handle specific scenarios related to student welfare or team management. We love seeing your problem-solving skills in action.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Residence Manager
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for creating a welcoming environment shine through. We want to see how you can contribute to making students feel at home and thriving in their university experience.
Tailor Your Experience:Make sure to highlight your relevant experience managing teams in fast-paced environments. We’re looking for specific examples that demonstrate your communication and organisational skills, so don’t hold back!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so use simple language and structure your thoughts well. This will help us understand your qualifications and fit for the role quickly.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at UPP
✨Know the Environment
Familiarise yourself with the university campus and its atmosphere. Understand what makes it a home for students and be ready to discuss how you can contribute to that environment as a Residence Manager.
✨Showcase Your Leadership Skills
Prepare examples of your experience in managing teams, especially in fast-paced settings. Highlight your communication and organisational skills, and be ready to discuss how you've successfully trained and motivated staff in the past.
✨Understand Service Level Agreements (SLAs)
Brush up on what SLAs are relevant to the role and think about how you would ensure compliance. Be prepared to discuss your approach to maintaining high service standards and how you would handle any issues that arise.
✨Emphasise Customer Service Excellence
Since the role is heavily customer-oriented, come prepared with examples of how you've dealt with enquiries and complaints effectively. Show your passion for creating a positive experience for residents and how you would promote this culture within your team.
