UPP in Reading is seeking a Helpdesk Manager to lead a busy 24/7 service supporting university partners and residents. You will manage a Helpdesk team, oversee recruitment, induction, training, rostering and performance, while ensuring safety and compliance.
As Planon system super user, you will monitor call data, generate reports and liaise with clients. The role requires strong IT and data literacy, with flexibility including some weekend work.
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24/7 Helpdesk & Facilities Operations Manager in Reading employer: UPP
Joining the UPP team at Reading University as a Post Room Assistant means becoming part of a vibrant community dedicated to creating a supportive environment for students. With a competitive salary, generous holiday allowance, and a commitment to employee growth through training and volunteering opportunities, we foster a culture of innovation and respect. Our inclusive workplace values diversity and ensures that every team member can thrive, making it an excellent choice for those seeking meaningful employment in a dynamic setting.
