At a Glance
- Tasks: Help manage mail and parcels for students, ensuring a smooth post room service.
- Company: Join a vibrant team at UPP on Reading University campus.
- Benefits: Enjoy competitive pay, store discounts, and perks from top retailers and gyms.
- Other info: Flexible hours with opportunities for growth and a diverse, inclusive culture.
- Why this job: Make a positive impact on students' lives while working in a fun environment.
- Qualifications: Previous experience in a similar role with strong communication skills.
The predicted salary is between 12 - 13 £ per hour.
A successful university campus is about so much more than buildings. It’s about the environment, the atmosphere and the people – creating that sense of home that will help students feel safe, secure, and help them thrive.
We currently have an opportunity for a Post Room Assistant to join our fantastic UPP team onsite at Reading University. This is a zero hours position with an hourly rate of £12.98.
Our Post Room Assistant is responsible for providing a flexible, efficient and professional post room service for students living in halls of residence. Role responsibilities include:
- Responsible for the secure receipt, sorting, distribution and management of mail parcels for residents and staff
- Maintain and update various records and registers both manual and computerised as required
- Provide appropriate notification of post to residents and staff as required
- Ensure that the working environment is properly maintained and kept tidy at all times
- Provide prompt and effective help, information, and advice for all residents, and staff
- Assist with reception duties as and when requested
- Comply with health and safety, ensure work is performed in a safe manner
- Prepared to be added to an emergency contact list to assist in emergencies out of hours which may include manning a door or fire alarm panel
We are looking for you to have worked in a similar role and environment with great communication and administration skills with excellent attention to detail. Most of all you will have the passion to work as a team to do an excellent job to our students and staff.
You will also be flexible to work (with notice) to work additional hours when the need arises, especially during the main student arrival and departure weekends.
We truly care about the experience of our residents and invite you to join our friendly team and help make a positive difference to students living away from home in our accommodation. In return, we are offering a fun and interesting environment to work in and great benefits package which includes store discounts, as well as discounts from a variety of top retailers, restaurants gyms and more.
UPP welcome all applications and recognise the value of having a diverse and inclusive culture, which reflects the communities we work with and has a positive impact on our people, our student residents, and our university partners. We understand all disabilities, impairments and conditions are unique, so please advise us of any adjustments which would support you through our recruitment process and help you to thrive at work.
Our core values of Innovation, Sustainability, Community, Partnership and Respect, are fundamental to our culture and summarise what is important to our business and our people. We are a team with energy, pace and passion; if that sounds like you, apply today.
Post Room Assistant employer: UPP
UPP is an excellent employer for those seeking a fulfilling role in student housing maintenance. With a strong commitment to employee development, we offer ongoing training opportunities and a supportive work culture that values safety and collaboration. Located in Plymouth, our team enjoys competitive salaries, generous leave, and a pension scheme, making it a rewarding place to build a career.
StudySmarter Expert Advice🤫
We think this is how you could land Post Room Assistant
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like UPP and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at UPP and let us see your personality shine through!
We think you need these skills to ace Post Room Assistant
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and UPP.
Get Familiar with Our Brand:Before applying, take some time to learn about UPP and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at UPP
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress UPP.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which UPP will surely appreciate.
